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File Management Support Officer

NZ Police
Job Category:
Information / Records Management
Otago - Dunedin
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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No File Attached
File Links:
Employer Website:

Job Description

File Management Support Officer

Southern District File Management Centre, Dunedin

Permanent, Full Time

Salary Range $51,123.00 - $69,167.00

Job Requisition 9620



An exciting opportunity has arisen within the Southern District File Management Centre for a File Management Support Officer.  This role provides customer focused administrative support across the Southern District to Police and the wider community and contributes to building and maintaining partnerships with internal and external stakeholders. The role involves data entry, typing, processing and movement of files and delivery of excellent customer service to our people within Police and the community. The role requires the use of Police and generic computer programmes. It is also a team based role in an open plan office involving rostered shifts including weekends. Training will be provided to the successful applicant.



  • Enter, update and report on high volume files and meet deadlines
  • Demonstrate excellence in customer service
  • Prioritise work flows
  • Demonstrate good written and verbal communication skills
  • Prepare correspondence for internal and external agencies



  • A thorough knowledge and application of computer based records
  • File management and Microsoft office systems
  • Proficiency in data entry and customer service skills
  • Ability to work in a team environment
  • Ability to complete audio typing and transcription tasks


Core Competencies: Level 1 Individual Contributor

  • Communicate
  • Solve
  • Deliver


For more information about the above core competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Special Requirement:

  • Must be a NZ or Australian Citizen or hold a NZ Resident Visa


To view the position description for this role, please copy and paste the following link in a new browser:


How to apply

To apply for this position, visit


Applications submitted directly through the Government Jobs website are no longer considered and will only be accepted when formally submitted through the New Zealand Police website (link provided above).


Please note, if you are Contractor you must apply through the Police Website and exclude your QID number in your application.


Please note, if you are an existing Police employee (excluding Contractors) you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy please email the Hiring Manager at  prior to the closing date.


Applications close at 5pm on Friday 30th August 2019.


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