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Operations Manager

NZ Police
Job Category:
Chief executives & general managers
Waikato - Hamilton
Job Type:
Fixed Term Contract
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Job Description

Operations Manager

New Zealand Police

Hamilton, Waikato District

Fixed Term, Full-time

Remuneration range: $109,225.00 - $147,775.00

Job Requisition ID  11062


Integrated Safety Response (ISR) is a multi-agency initiative ensuring families experiencing family violence get the help they need from Government and community services. ISR involves core agencies closely working together to support victims, perpetrators and their families.  ISR operates in two sites, Christchurch and Hamilton.

Police is the operational lead and hosting agency for ISR, as part of the Joint Venture for Family Violence and Sexual Violence. Please note that the hosting agency/reporting line may change to another Government Department during the term of this role.

We are looking for an Operations Manager in Waikato who can:

  • Monitor and analyse ISR to ensure it is effective and provide options around strategies for improvement if necessary;
  • Support the Director to recommend improvements to the Integrated Safety Response in keeping with guidelines and with input from the local Governance Group and National Project Board;
  • Support the delivery of the model through the oversight of planning and controls of daily work activities and adhering to the Integrated Safety Response for family violence guidelines;
  • Support the frontline staff to provide an effective and timely response to people suffering as a result of family harm;
  • Identify and drive continual improvement based on the evidence provided from the Safety Assessment and Intensive Case Management Meetings and from evidence provided by the sector and the families and whanau who are part of ISR.

The ISR Operations Manager ensures connected, effective responses are planned and implemented for families affected by family violence. They ensure the Integrated Safety Response team are provided with a constructive and supportive environment which enables them to work as an effective multi-agency team.

In order to achieve this, the Operations Manager is expected to have strong relationships with NGOs and Government organisations involved in responding to family violence.

They are able to influence positive change both within the immediate ISR team and across the key ISR stakeholders.

We are looking for someone who is able to demonstrate experience in:

  • Track record of assigning a balanced workload and providing operational oversight for a busy team;
  • Can demonstrate effective facilitation of group problem solving;
  • Experience in implementing continuous improvement of practices and processes;
  • Experience in coordinating or managing cross-sectoral or multi-disciplinary teams is desirable;
  • Experience in the family violence sector or related sectors is desirable;
  • Relevant tertiary qualification (e.g. management, psychology, education, social work, health).


Special Requirements

  • To apply for this role you must be a NZ citizen or permanent resident


Competencies – Level 2 Team Leader/Manager

  • Communicate
  • Deliver
  • Solve
  • Lead

For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


Additional Information:

  • 21 October 2019 – 30 June 2021
  • ISR operates seven days a week throughout the year, so flexibility is required as you may be required to work some weekends and statutory holidays
  • Interviews for the role will be held in Hamilton 3 October so please ensure you will be available then should you be offered an interview



If this position sounds like you, click APPLY NOW or visit our Police website: select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.



If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.

If you have questions before you apply, contact the team by emailing

Applications close at 5pm, Friday 20 September 2019.

Apply To:

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