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Customer Assessments Representative


  • Opportunity to showcase your excellent communication skills
  • Bring your risk assessment experience in a corporate environment
  • Join a high performing team in a fast-paced environment
  • Based in Palmerston North


About us | Ko wai mātou

At the Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa.

The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.  Building the culture and capability to embrace that changing environment is critical to delivering our strategic commitment of "great journeys to keep NZ moving". 

The Regulatory group ensures focused, clear, effective end to end regulatory systems management of risks and improve safety and regulatory outcomes by creating a primary accountability for regulatory management. The group is accountable for operational policy, entry, in-service performance, and exit functions to manage harms and risk. The group ensures the setting of clear and consistent expectations in terms of policy, practices, procedures and processes so that customers and regulated parties know what is expected of them and what to expect from us. 

The Exemption Assessments team is responsible for managing a range of activities such as driver license and motor vehicle exemption applications, access to the Registers, LHD and SIV permitting, fraud investigations, government agency inquiries and processing of overseas driver license conversions.

What we do has a direct impact on road safety as well as in many cases, the livelihood of the customers with whom we work.


The opportunity | Te Whiwhinga mahi

A typical day in this role will see you carrying out auditing and administrative tasks, reviewing applications and responding to inquiries where appropriate.  You will process applications with attention to detail and have a future focus on building your capabilities to support other activities as appropriate within the team which will include being able to offer first level accurate advice to customers when required.  

You will be part of a supportive, high performing and fun, loving team, who work together to deliver awesome results.  As a customer focused person with great communication skills and an eye for detail, we will value you for your team approach, and your focus on providing great customer service.


About you | Ko wai koe

To be successful in this role, you will bring:

     Knowledge and Experience

  • Proven customer service experience
  • Administrative experience would be an advantage
  • Excellent oral and written communication skills
  • The ability to navigate multiple software systems
  • Excellent attention to detail
  • The ability to work autonomously and seek guidance when needed
    • Good judgement and balanced decision-making skills
    • The ability to identify, promote and/or implement areas for improvement to current processes, procedures and/or customer needs
    • Excellent time management skills with the ability to work well under pressure and manage conflicting work priorities.


Applications close | Rā Katinga  :  Wednesday, 25 Sept 2019


For a copy of the position description:

For further information, email:

To be considered for this position you must have a legal right to live and work in New Zealand.


NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please do let us know if you need any support or have any access requirements that will help you through the recruitment process.


Customer Assessments Rep CA REG PD Sept 2019.pdf (PDF, 495KB)
Job Specification

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