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Adviser - Exporter Regulatory Advice Service

Ministry for Primary Industries
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Policy & analysis
Wellington City
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Job Description

Adviser – Exporter Regulatory Advice Service

  • Have you got what it takes to help exporters be more successful?  
  • Would you like to be part of a team helping meet the needs of our exporters through adding value to our information, advice, and education?  


About our team

The Exporter Regulatory Advice Service (ERAS) supports New Zealand exporters by making it easier to understand MPI's requirements to export. We are customer focused and work collaboratively with multiple teams across MPI and other government agencies to support exporters.

You will be contributing to a customer-facing function that adds real value by helping our primary sector exporters understand the rules they need to meet to export, and develop new ways to make exporting information easier to find, navigate and understand. Drawing from principles of agile, you will lead projects to improve the way we engage with exporters by challenging the status quo and testing of minimum viable products.

About our role

We're looking for a customer-centric Advisor / Senior Adviser with a can-do attitude and the motivation to make a real difference for New Zealand exporters.

You will be a superstar at navigating and building relationships with internal technical teams and external customers alike, including demonstrated success working across business groups in a collaborative manner.  You will bring strong customer service focus and have the ability to listen, understand and translate regulatory requirements into easy to understand information and have proven experience providing advice to business customers on what they need to do.

Exceptional written and oral communication skills are essential to the role. You will be a problem solver who thinks strategically, is unfazed by ambiguity or complexity and has the ability to manage competing priorities in a fast changing environment. Experience leading multiple pieces of work of moderate size and complexity is preferred and experience or interest in the primary sector or small business would be an advantage. An understanding of the principles of service design, user experience and project management methodology is desired.

This role is based in Wellington and some domestic travel may be required.

About MPI

Ministry for Primary Industries (MPI) is responsible for ‘Growing and Protecting New Zealand'. It's no mean feat and we have a team of hard working and dedicated people in a variety of roles supporting us to make this happen. Our overall ambition is for New Zealand to be the most trusted source of high value natural products in the world.

To find out more about the Ministry and what we do please click here. 

MPI's work stretches all the way from the Beehive to the border. If you want to become part of a diverse and interesting organisation that offers a wide range of career opportunities and you want to be part of helping NZ to succeed, then click on our link below.

How to Apply

To apply for this role you must hold the right to work in New Zealand or be eligible to obtain it – click here to find out more about work visa eligibility and options.

To view the position description and/or apply for the role please click “APPLY NOW” or visit the MPI Careers Site. For tracking and reporting purposes, all applications must be submitted through our online careers portal.  

In order to be considered for this role, applicants must be available to interview within New Zealand or via Skype.

For detailed information on this role please refer to the position description or contact

Applications close Thursday 26 September 2019


The Ministry for Primary Industries is committed to providing a working environment that embraces and values inclusion and diversity. Your unique talents and experience will help us deliver exceptional services to our communities in Aotearoa. In return you'll enjoy an inclusive and flexible working environment in a diverse team of people while you're growing your career here in NZ and internationally. We actively encourage applications from all backgrounds. If you have any support or access requirements, we encourage you to tell us when you apply so that we can assist you through the recruitment process.

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