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Social Work Resource Assistant

Oranga Tamariki—Ministry for Children
Job Category:
Community Services
Auckland - Auckland
Job Type:
Fixed Term Contract
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Job Description

Social Work Resource Assistant - National Contact Centre

Fixed Terms (6 months), Full time, Grey Lynn


Oranga Tamariki—Ministry for Children is a Ministry that supports children and young people in New Zealand. Oranga Tamariki works to advance the wellbeing and positive long-term outcomes of children and young people. In everything we do, the wellbeing and best-interests of children are paramount. The voices of children and young people underpin the design and operation of our services.



About the role:

The National Contact centre service the entire country, providing 24/7 service to children and families. From initial contact, the contact centre will be involved in each aspect of completing the child's journey through our multiple services. Within this process, full attention will be paid to the accuracy of client records, whilst information security procedures will be strictly adhered to.


We're looking for experienced contact centre agents or contact centre administrators to join us to improve the wellbeing of children and families across New Zealand. You would work with social workers to fulfil our values, in a fast paced environment where you will be given progression and development at each step, supported by our SWRA and practice focused team.


As a Social Work Resource Assistant you will support a large team of social workers by gathering, recording and entering data into our systems as well as matching data. A high level of accuracy and data integrity is a must. You will be required to work 40 hours per week across a variety of shift times (Mon-Sun). You will also need to be flexible to provide cover when required to meet operational demand.



We will offer you:
  • Development and progression throughout the organisation
  • Challenging work which is fast paced, varied and rewarding
  • Supportive and friendly working environment
  • Full training
  • A salary range starting from $43,291



You will offer
  • Confident communication both verbally and written
  • Previous experience in administration or contact centre role transferable skills
  • Great Interpersonal skills and the ability to build rapport with people of varying levels
  • Effective organisational, planning and time management skills
  • Proactive and self-motivated personality
  • Fast learning with a can do positive attitude
  • An example for the organisation in regards to the values we have
  • Professionalism, empathy and cultural awareness
  • Excellent knowledge of operating applications and all Microsoft packages
  • The ability to build relationships across the organisation
  • Typing speed of 40+words


On top of this, you'll have strong organisational skills, good attention to detail, and you'll draw on your problem solving ability to find solutions to challenges within tight deadlines.



How to apply:

If you think you have what it takes, and are totally committed to doing what's right for children and young people, and helping them to grow up safe and strong, then we'd love to hear from you.


To be considered you must have New Zealand Citizenship, Permanent Residency at the time of application or a current right to work in New Zealand.

Applications must be made online using the ‘apply now' button.

Internal applicants must apply through myHR on the careers option.


Applications Close: 19th September

Interview and Assessments will be scheduled from 23rd – 27th September  


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