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Service Desk Analyst - Information Services

Southern District Health Board
Job Category:
IT & computing
Southland - Invercargill
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Be the first port of call for all of the SDHB's Information System enquiries and issues
  • Showcase your exceptional customer service skills
  • Full-time, permanent, Monday to Friday role with occasional on-call requirements

Do you like the sound of a Service Desk role that makes a real difference to the health of our region? Support a wide variety of applications and devices, often in areas of critical need to our medical staff.

Here at Southern DHB we're working very hard to provide high quality health and disability services so we're highly focused on bringing in the right people with the appropriate experience and skills, to turn our goals into reality.

About the role

As the first port of call for all Information Systems (IS) related enquires/ issues for our internal customers, our Service Desk Analysts provide a fundamental service to the DHB. Our reality is, if our systems don't work, we don't work, so it starts and ends with the support of our IS team, as one of the critical support functions.

In this role you will be responsible for receiving, prioritising, documenting, and actively resolving end user help requests.

The support you provide will be on the phone and in-person, with hands-on help from the desktop level through to initial troubleshooting of some server-based issues. Problem resolution can involve troubleshooting and diagnosis, installation and configuring of systems using help request tracking tools to log staffing needs.

About you

Ideally with a tertiary qualification in Information Technology and/or a minimum of two years relevant experience, you'll have knowledge of basic computer concepts, desktop and server operating systems, including Windows 7, Windows 10 and Windows 2008 Server and general networking.

Your customer services skills will be outstanding, you'll be a great communicator, and happy to use non-technical language. Being self-motivated, you'll be able to complete user requests in a timely manner, think outside the square and conduct further research using your natural attention to detail.

This role is varied and interesting and supports an extremely wide variety of applications and devices, often in areas of critical need to our medical staff. To be effective you'll need to be comfortable adapting to new technology and new situations.

The majority of hours worked will be Monday to Friday, with a rostered, on call component spread amongst the team. A full, clean, driver's licence will be advantageous.

If you want to become part of a large organisation in which everyone plays their part in helping thousands of Kiwis each day but also have the ability to pop home for lunch this could be for you. Based at the Southland Hospital where it take 10 / 15 max to get anywhere in town and there's plenty of free parking on site.

The Southern district offers the benefits of excellent amenities, first class primary through to tertiary education, affordable housing and outstanding recreational opportunities. Whether it surfing, kayaking or sailing; skiing, hunting or fishing; theatre, live-music or art - there's literally something for everyone. Check out for what the region and we can offer you and your whanau.

Closing date: Sunday, 29 September 2019.

For further information please contact Samantha Cunningham, Recruitment Advisor - Corporate and Women's and Children's Directorates Phone: (03) 213 5427 or Email:

To apply

We only accept online applications. Please apply via our website:

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