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Integrated Services Case Manager, Housing - Canterbury Region

Ministry of Social Development
Job Category:
Community Services
Canterbury - Christchurch
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Integrated Services Case Manager, Housing – Canterbury Region

Position based in Christchurch
1 Permanent, Full Time


  • Play a key role helping vulnerable New Zealanders secure housing
  • Build and maintain successful multi-agency partnerships
  • Work intensively with clients to achieve sustainable outcomes

We have a newly created opportunity for you to join our team as an Integrated Services Case Manager, Housing (ISCM).  This role works with at-risk whānau and individuals to link them to support services to help secure permanent housing solutions. 

As an ISCM you will take a holistic approach to people's needs to reduce the risk of housing instability.  This could include services, such as support to improve their overall wellbeing, accessing the private rental market, using a family group conference approach to retain existing housing rather than needing emergency housing, and linking people with community-based agencies to support them in a strengths-based way.

While the positions are based at our Riccarton Service Centre, there will be a requirement to travel across the region.  The region covers from Ashburton through to North Canterbury including the wider Christchurch region.

You will achieve this by:

  • Creating plans to help clients achieve permanent housing
  • Regularly meeting clients and encouraging them to make progress
  • Completing all benefit and additional support administration
  • Managing all reactive appointments for clients on your caseload.


To be successful you need:


  • Exceptional client engagement skills
  • Sound judgement and decision-making abilities
  • Strong networking and relationship skills – you need to build effective partnerships with internal and external stakeholders
  • Good insight and understanding of housing markets and housing opportunities
  • Ability to work constructively with all clients and influence positive outcomes and direction
  • Strongly housing focussed with proven ability to achieve outcomes
  • Good computer skills and the ability to pick up new systems and processes.

We offer:

  • Comprehensive training on our systems and processes 
  • Supportive, collaborative team
  • Salary range E $54,727 to $75,249 per annum (in line with skills, experience and other factors).


How to apply:

Please take some time to read over the position description before applying.


External applicants:  Please click on the apply now link to submit your current CV and answer the application questions.

Current MSD employees: Please apply from a work computer, through your myHR careers portal.


You will be prompted to answer the following questions in the application form:


  1. Why do you want to be an Integrated Services Case Manager, Housing?
  2. What do you know about the current housing market in the Canterbury Region?

Applications Close:  Sunday 6th October 2019

If you have any questions about the role, please contact Cindy Sun at

Apply To:

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