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Customer Service Improvement Advisor - Business Process

Parliamentary Service
Job Category:
IT & computing
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Newly created position within our Business Process team.

  • Excellent working conditions - a strong focus on health and well-being
  • High performing and passionate team who are well regarded within the business

In this newly created position, you will join our collaborative, driven and highly engaged Business Process team. Our goal is to deliver excellent service to our customers by maintaining and continuously improving the documentation process. We love what we do and we are excited to be able to have a new team member join us in this key role.

Advocating for the customer, you will will work on a range of projects to develop and deliver customer focused initiatives. You will provide solutions and advice on service delivery issues through the production of mapping documentation to facilitate effective decision making.

In a nutshell, you will:

  • provide insight into customer needs and determine improvements to meet them
  • participate in projects and initiatives that will support and enhance customer service
  • support the Learning and Development team to develop and deliver standardised customer service training
  • support the wider process improvement work including improving and carrying out event-related processes, such as elections and reshuffles
  • develop and maintain relationships across the business to identify opportunities to improve processes and information flows.

This is a highly analytical role and will suit someone with experience in problem analysis and resolution skills. In addition you will have some experience in continuous improvement, customer experience design and customer experience mapping. Interpersonal skills are crucial in the success of this role as you will be working directly with our internal customers. A great attitude and a passion to deliver exceptional customer service goes without saying.

Why work for Parliamentary Service?

  • We offer a thorough induction, on-going development and excellent working conditions
  • We are a hardworking and high performing team committed to improvement and excellence - and we love what we do!

Interested? Click the APPLY button and include your resume and cover letter.

Applications close midnight Sunday, 20 October 2019.

To apply for this job, please go to our job site and enter the job code 22285GJ.

To view the job description please copy and paste the following link into your browser -

For any queries, please email

Parliamentary Service appoints on merit and is committed to EEO and good employer principles.

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