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Customer Insight Specialist

Inland Revenue Department
Job Category:
Chatham Islands|Oceania > New Zealand > North Island > Auckland=Auckland
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Permanent role for experienced customer insight specialist - Level 2
  • Position open to Wellington, but will consider Hamilton or Manukau for the right candidate

Our Customer Insight & Evaluation (CIE) team is a unique multi-disciplinary team with researchers, evaluators, designers and data analysts working together to solve problems for our stakeholders.

A talented data analyst recently moved on to new things, so we have a vacancy. What we're looking for is someone who understands and can analyse quantitative data, but who also embraces the multi-disciplinary nature of our team.

You'll be able to show:

  • Experience analysing and interpreting complex administrative data
  • Experience delivering projects that bring together information from a range of sources to solve problems for stakeholders
  • You have a love of stories - we need you to be able to write and tell compelling stories that inspire action
  • A focus on delivery and meeting agreed deadlines
  • That you thrive in a fast-paced environment, working on a range of different projects at once
  • That you're willing to learn, get stuck in and try lots of different and new things
  • Positivity and enthusiasm

Although you'll know your way around quantitative data, you'll seek to be 'method agnostic' in your approach - considering a range of approaches to solving stakeholders' problems (eg, evaluation, qualitative and quantitative research, environmental scanning, service design).

We pride ourselves on producing cutting-edge outputs, and we'll support you to perform complex problem solving, and think critically and creatively.

Join us! Make your mark at a time where you'll have input into our future and be a pivotal part of the new and evolving Inland Revenue.

We expect to appoint in the salary range of between $98,300 and $121,399.

How to Apply
Please apply online, attaching a copy of your CV and a covering letter outlining the skills and experience you will bring to this position. For further information please see the attached role description (Intelligence & Insight Specialist Level 2) or contact Marie Davis, on 04 890 6303.

Applications close 5pm, 22 October 2019.

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