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Team Administrator - Lower Hutt

Accident Compensation Corporation
Job Category:
Wellington - Hutt Valley
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Claims administration and customer service
  • Contributing to the teams' success through excellent administration
  • Great work life balance and career progression opportunities

A key role to provide administration claims support to our Third-Party Administrators (TPAs) and Accredited Employers (AEs) to ensure they are enabled to deliver effective claims management to clients, and internally liaising across business groups. If you enjoy being the go-to person and keeping a smooth-running ship, then this could be the role for you.

ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.

You will be working within the 'Third Party Administration' team at ACC. The Third-Party Administrator Support team provide support for Third Party Administrators (TPAs) and Accredited Employers (AE's) in their management of non-work and work injury claims.

A typical day in this role will involve email management, reviewing and adding claim information into our computer system, assessing requests from external partners as well as liaising with internal ACC teams, so you will have variety and be kept busy in this role.

What you need to be successful in this role:

  • Experience in an administration support or customer service role
  • Sound judgment, excellent customer service and a flexible attitude
  • Ability to prioritise own workload efficiently - a master in 'task juggling'
  • Ability to identify process improvements and the confidence to implement them
  • Strong verbal and written communication skills
  • Open to learning new things and happy working in a changing environment
  • You have pride in your work, adding value with your positive attitude and being a pivotal team member

We have a small team of supportive and caring people who work hard but like to have fun along the way. We have a supportive manager who likes to see the team succeed and grow in their career here at ACC.

The indicative salary sits between $47,150 and $55,470 but this is dependent on your skills and experience. Additional to the base salary we also provide ACC's 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8am and 6pm.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. ACC's Maori Strategy Whaia Te Tika provides the foundation for delivering better outcomes in a kaupapa Maori, culturally appropriate and responsive way for current and future Maori and diverse employees. ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.

Applications will run through to Tuesday, 22 October but please note that if an ideal candidate is found during this time we may move forward with pre-screening and interviewing. Applications will only be accepted when formally submitted through our ACC career website. If you have any questions about the role, please contact Nadine.o'

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