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File Coordinator

NZ Police
Job Category:
Northland - Whangarei
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
File Links:
Employer Website:

Job Description

File Coordinator


Northland District

Band F

Permanent, Fulltime

Police Employee

Job Requisition ID 12728



File Management and Transcription Services are an integral part of the Service group.  The FM&T is part of a nationally centralised group which supports a number of key elements of the case management process, our frontline staff and also provides key services to victims.


The Service group is looking for an engaged, highly motivated, talented and innovative leader to support the FM&T by providing management and guidance to FMC staff with a strong focus on file management requirements and service delivery.


You will work closely with the File Management Supervisor with a clear focus on supporting both frontline staff and victims, while driving innovation and good data quality practices in order to deliver on Our Business.


You will be responsible for

  • Leading the Police High Performance Framework within your team
  • Leading a culture based on the core values of the New Zealand Police
  • Ensuring nationally consistent policy and practices are adhered to



Skills and Experience - you will be able to:

  • Lead, direct and manage the performance of individuals and/or teams to deliver Our Business
  • Support the team in entering, updating and reporting on high volume files/documents/data entry processes
  • Demonstrate excellent customer service
  • Manage time effectively to meet high workloads and competing demands
  • Demonstrate quality decision making in work prioritisation, ensuring that a high quality of service delivery and workflow management is achieved and maintained.
  • Identify, drive and support change management to ensure continuous improvement



Core Competencies - Level 2 Team Manager/Leader

  • Lead
  • Communicate
  • Deliver


For more information on the above core competencies, head to How We Do Things. For more information on Our Values, click here.



Additional information:

  • The successful applicant must reside in Whangārei
  • Position may be subject to rotation
  • Shift work is required
  • Transfer costs included



Panel Members:

  • Anne Hutchinson, File Management Centre Supervisor (Panel Chair)
  • Fernanda Sequeira, Case Management Manager
  • TBC



To view the position description for this role please copy and paste this link into a new browser:




If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position, how you meet the Core Competencies of the role and addressing the above technical skills, using no more than 4000 characters (including spaces), approximately 600-650 words per section. For further assistance, please click here.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.


If you have any questions about this vacancy, please contact Anne Hutchinson by email at


Applications close at 5pm, Monday 25th November 2019

Apply To:

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