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Supervisor - Transcription Services

NZ Police
Job Category:
Bay of Plenty - Rotorua
Bay of Plenty
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
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Employer Website:

Job Description

Supervisor - Transcription Services

Bay of Plenty

Permanent, Full-time

Salary Range $64,813 - $87,693

Job Requisition 12819



File Management and Transcription (FM&T) Service is an integral part of the overall Service group. The Transcription Service delivers support to front line staff and victims, by providing typing and transcription services to the district, and assisting with the transition to a nationally consistent model. The service has been centrally managed from 1 October 2019, and we require experienced staff to support us in the new structure.


The Service group is looking for an engaged and highly motivated leader to provide oversight to the Transcription Services team. This is a Permanent role as Supervisor Transcription Services, based in the Bay of Plenty.


It is our preference that the applicant will be available to start in this role as soon as possible. The FM&T transition activities are underway, however we still require ongoing support for these and the Transcription Services day to day activities.


You will be responsible for:

  • Leading the Police High Performance Framework within the team
  • Leading a culture based on the core values of the New Zealand Police
  • Partnering with and maintaining relationships with a range of internal teams
  • Implementing nationally consistent policy and practices
  • Managing a district based transcription team to deliver a consistent Transcription service to front line staff and victims


Skills and Experience - you will be able to:

  • Demonstrate an ability to manage and lead staff in building a high performing culture
  • Demonstrate experience in the delivery, implementation and monitoring of work practices and procedures in relation to Winscribe and other Transcription Services tools and methods
  • Demonstrated quality decision making in work prioritisation, ensuring that a high quality of service delivery and workflow management is achieved and maintained
  • Provide leadership, coaching/training, motivation and management to maximise efficiencies in meeting service delivery expectations
  • Ability to transcribe complex material and produce high quality transcription reports in a timely manner
  • Personal resilience - exposure to highly confidential sensitive, graphic and explicit records
  • Type 70 words per minute at minimum with previous experience dealing with sensitive material preferred


Core Competencies - Level 2 Team Manager/Leader:

  • Deliver
  • Lead
  • Solve


For more information about Police's core values and competencies, please copy & paste this link into a new browser:  


Additional Information:

  • Applicants must have New Zealand or Australian citizenship or New Zealand permanent residency
  • All shortlisted applicants may be required to undergo a typing test
  • Successful applicant must satisfactorily meet the Police vetting & reference check requirements


To view the position description for this role, please copy and paste the following link in a new browser:


How to Apply

To apply for this position, visit


Applications submitted directly through the Government Jobs website are no longer considered and will only be accepted when formally submitted through the New Zealand Police website (link provided above).


Please note, if you are an existing Police employee (excluding Contractors) you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this role, please send an email to the Hiring Manager of the vacancy at   


Applications close at 5pm on Monday 16th December 2019.

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