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Group Manager - Intelligence, Investigations & Enforcement

New Zealand Customs Service
Job Category:
Chief executives & general managers
Auckland - Auckland Central
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Senior Leadership Opportunity - Group Manager, Intelligence, Investigations & Enforcement


The New Zealand Customs Service | Te Mana Ārai o Aotearoa protects New Zealand's border using world-class tools, world-class people and innovative approaches. We promote New Zealand by facilitating trade and welcoming visitors.

We are seeking an exceptional people leader who has a strong operational background for this position in our Intelligence, Investigations and Enforcement (II&E) group.

The Group Manager, II&E is accountable for enhancing the capability of the II&E group and ensuring it is fit for purpose in support of Customs' Strategy.  II&E contributes to this by ensuring Customs meets its outcomes in relation to trade facilitation, border security and revenue collection. It does this by using high quality intelligence to focus on high-risk goods and passengers, avoiding undue disruption to legitimate traders and travellers, and by investigating and enforcing statute.


Customs strategy

Customs' strategy challenges us to eliminate border and revenue risk. The focus is on providing high assurance, with a light touch through four strategic change areas. Making fundamental changes to our models of service delivery, how we manage trade, travel, compliance and enforcement, and revenue to equip Customs for the operating environment of the future, these four strategic areas are:

  • being intelligence-led
  • modernising the border
  • enhancing the customer focus of our services
  • supporting the development of our people, and enhancing our culture.


The role…

You will focus on leading around 330 staff across New Zealand | Aotearoa, and championing the II&E group toward Customs' intelligence-led future.  Ensuring Customs' enforcement priorities and new initiatives to improve the efficiency and effectiveness of the group are implemented in response to both organisational requirements and client needs, you will also lead the enhancement of service delivery and group performance. As a part of this, you will be required to lead a major change programme and look to future challenges and solutions.

As a strategic leader, you will support the Deputy Comptroller and Comptroller in leading Customs and as a member of the Customs Senior Leadership Team, you will also have responsibility for Custom's organisational management, capability development and achievement of results.

This role is responsible for increasing Customs' ability to identify risk, target and detect non-compliance and carry out enforcement; and it is pivotal in contributing to intelligence-led, risk-based border management and enforcement.


About you…

We are looking for an exceptional senior leader with a strong operational background who has:

  • Demonstrable proven success and experience in a senior leadership role with sound knowledge of business management principles in a government or relevant commercial environment.
  • Extensive experience in an intelligence and/or investigations related position, with an understanding of intelligence and investigation processes.
  • Evidenced strength in translating organisational priorities into goals, strategies and plans in the area of responsibility to ensure achievement of results.
  • Strong people leadership skills and experience in people management including the capability to manage employment issues and promote change in challenging environments.
  • Strong problem solving and decision-making capability, including the ability to identify problems, manage or mitigate risks and implement innovative solutions aligned with strategic direction.
  • Demonstrable interpersonal excellence, using verbal and non-verbal communication techniques to ensure clarity of messages and achieve desired results. This includes the ability to speak in public and achieve buy-in from external stakeholders.
  • Excellent knowledge of the conventions, structure and functions of Government and their relationship to the work of the New Zealand Customs Service.
  • Evidence of developing and maintaining excellent working relationships, networks and partnerships with key stakeholders in other government agencies and industry.
  • A tertiary qualification at least equivalent to Bachelor level, or demonstrated equivalent intellectual capability.
  • A security clearance to a "Top Secret*" level is required for this position.

The successful applicant will be required to undergo drug testing.


Customs Security clearance requirements

To be eligible for employment in this role you must have been an NZ citizen for at least 10 years.

(*) You must be able to obtain and maintain a high-level security clearance. Ordinarily to obtain this level of clearance candidates must have a 15 year checkable background in countries where meaningful and reliable checks can be undertaken. Where requisite checks are unable to be made, the candidate application may not be able to be progressed.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.


Please apply online via the link below applications close at 5pm on Friday, 31st January 2020.

For further information, please see the position description attached or contact Lynne Allison, Team Leader Recruitment:

Apply To:

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