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Customer Service Representatives - Hamilton Contact Centre

Ministry of Social Development
Job Category:
Customer services
Waikato - Hamilton
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Customer Service Representatives – Hamilton Contact Centre
Permanent, Full Time (37.55 hours per week)
Intake starting 30 March 2020
Job Reference 31678  


We are seeking motivated, strong communicators to provide exceptional customer service to our clients over the phone to start on Monday 30th March 2020.   

We‘re hiring people who are dependable to their core and who have the grit and the tenacity to show up and work hard even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us.  


About the role  

Although you will be part of a team, you will work as an individual quickly building rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. You will respond to client requests for information and support in line with legislation and policy. Working in a fast-paced environment you will talk on the phone, navigate through computer systems and type notes at the same time.  


You will work full time rostered shifts with varying times within the below days and timeframes:  

    • Monday to Friday 6.55am to 10.00pm and
    • Saturday 7.55am to 6.00pm  


About you

You enjoy providing great customer service and finding solutions for clients through different channels. You will have great listening skills, attention to detail and treat everyone with empathy and kindness.  



  • Comprehensive induction and on-going training
  • Regular coaching and career development opportunities
  • Handy central location in the heart of Hamilton with easy access to public transport
  • The salary range for this role is $44,165 to $60,272 per annum, the starting salary is $44,165 to $52,446 per annum (in line with skills, experience and performance expectations).


How to apply 

Please apply online with your CV. You do not need to upload a cover; instead you will be asked to answer some additional questions in your online application.   


Please note:  

  • If successful, you must be able to start on Monday 30th March 2020
  • To be considered for this position you must hold NZ Citizenship or a Permanent Resident visa at the time of application 
  • Current MSD employees must apply through their myHR careers portal from a work computer
  • For any further questions about the role please contact Olivia on (07) 957 1588. 



Applications close: Tuesday 28th January 2020 at 10.00pm

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