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File Management Centre Supervisor

NZ Police
Job Category:
Waikato - Hamilton
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

File Management Centre Supervisor


Salary Range: $85,829.00 - $116,123.00

Permanent, Fulltime

Job Requisition ID 14185



File Management and Transcription [FM&T] Service is an integral part of the Service group.  The FM&T service will deliver support to front line staff and victims, by supporting the delivery of FMC services to the district, and assisting with the transition to a nationally consistent model. The service has been centrally managed since 1 October 2019, and we require experienced staff to support us during this early transition period.


The Service group is looking for an engaged and highly motivated leader to support the Regional Manager and provide oversight to the FMC team.



You will be responsible for:

  • Leading the Police High Performance Framework within the team
  • Leading a culture based on the core values of the New Zealand Police
  • Partnering with and maintaining relationships with a range of internal teams
  • Implementing nationally consistent Case Management policy and practices
  • Managing a district based FMC team to deliver a consistent FMC service to front line staff and victims
  • Managing a Supervisor Transcription Service to deliver a consistent Transcription service to front line staff and victims.



Skills and Experience - you will be able to:

  • Demonstrate an ability, or willingness, to manage and lead staff in building a high performing culture
  • Demonstrate experience in the delivery, implementation and monitoring of work practices and procedures in relation to case management at NZ Police
  • Demonstrate experience in the workings of an FMC and the service that it supplies to a district
  • Demonstrate an understanding of the Case Management project and its objectives, and an understanding of our transition challenges as we move to a nationally consistent FM&T service
  • Demonstrate understanding of Data Quality and the impact on our targets
  • Provide leadership, coaching/training, motivation and management to maximise efficiencies in meeting service delivery expectations.



Core Competencies – Level 2 Team Manager/Leader

  • Communicate
  • Deliver
  • Solve


For more information on the above core competencies, head to How We Do Things. For more information on Our Values, click here.



Additional Information:

  • Successful applicant must reside in the Hamilton Area



To view the position description for this role, please copy & paste this link in a new browser:




If this position sounds like you, click APPLY NOW or visit our Police website:  and select ‘Current vacancies' to apply today!


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website:  and select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If this position sounds like you, click apply now. You will be required to submit a Curriculum Vitae which provides a brief account of your relevant skills and experience. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the Core Competencies of the role, using no more than 4000 characters (including spaces), approximately 600-650 words per section. For further assistance, please click here.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.


If you have any questions about this vacancy, please contact Hope Adams by email at   


Applications close at 5pm, Wednesday 29th January 2020



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