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Information Coordinator - Multiple Roles

Ministry of Social Development
Job Category:
Information / Records Management
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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File Links:
Employer Website:

Job Description

Information Coordinator - Multiple Roles


  • Multiple Information Coordinator roles available
  • Permanent, Full Time positions
  • Wellington based


About the Ministry of Social Development


The Ministry provides policy advice, and delivers social services and assistance to young people, working age people, older people, and families, whānau and communities. We work directly with New Zealanders of all ages to improve their social wellbeing.

About the Group


The Historic Claims Team works with claimants through an alternative dispute resolution process to help them understand their past experience in care. We acknowledge and recognise harm done, and take steps to put this right. We also provide Oranga Tamariki and other care providers with information about what has occurred in the past to help ensure claimants' experiences do not happen to others. A key focus of the team is continual improvement based on feedback from all parts of the system to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.


About the Role


The Information Coordinator provides timely responses to requests for information that support the assessment and resolution of claims for people who have been abused in State care.


Majority of the work involves reviewing and applying relevant legislation to claimants records from their time in care and providing them to the claimant or their representative/agent.


Skills and Experience


To be successful in this role you will have:


  • A relevant tertiary qualification or equivalent relevant work experience is an advantage
  • Good working knowledge of applicable legislation, i.e. Official Information Act, Privacy Act
  • Experience responding to requests for personal information pursuant to the Privacy Act
  • Competent working with the MS Office Suite and records management systems
  • Relationship management ability
  • Able to prioritise work to achieve results with attention to detail
  • Demonstrated excellence in the provision of client focused, administrative and corporate advice and services to managers and staff.
  • Ability to resolve problems and make decisions with limited information
  • Exemplary standard of written and oral communication
  • Ability to demonstrate empathy, and understand client needs, concerns and priorities.


If this sounds like you please apply. We want to hear from you!


If you have any questions about the role, please email with your query.


How to apply


NOTE:  Your cover letter will be a key part of our assessment process, so please mention the role you are applying for, highlight how your experience relates to the key elements on the role and why you are interested in working within our Historic Claims Team.


Closing date: Sunday 26 January 2020

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