<< Back to Search Results

Claims Assessor / Senior Claims Assessor (Multiple roles)

Ministry of Social Development
Job Category:
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Fixed Term Contract
Posted Date:
Closing Date:
File Attachment:
File Links:
Employer Website:

Job Description

Claims Assessor / Senior Claims Assessor


Unique opportunities to use your writing and analysis ability to help claimants of abuse and neglect in State care.


  • Ability to analyse large amounts of information and make sound recommendations 
  • Superb writing skills, including recording information and peer reviews
  • Working collaboratively towards great customer service in the social sector


Do you want to apply your well-developed analytical skills and ability to interpret and present complex information to a role that has potential to make a positive difference to the lives of people who have been in state care? If yes, then we are offering opportunities to the right candidates to join a dynamic team of resilient professionals who are motivated to achieve the best outcomes for our claimants.


These 12 month fixed-term roles have been created to contribute to the work of MSD Historic Claims Group and are Wellington based. We seek culturally responsive people who have demonstrated work experience in claims assessment. Your ability to synthesise and assess sensitive personal information against relevant legislation and guidelines, present clear recommendations and rationale for decision in a timely manner will be critical. Demonstrated empathy and an objective impartial outlook are a must too.


About the Historic Claims team


MSD is responsible for the Historic Claims process.  The Historic Claims team work with people who have been abused in State care, in particular the care of Child, Youth and Family and its predecessors, to address their concerns without them needing to resort to civil litigation.


MSD recently reviewed the way the historic claims process worked, undertaking a robust and far reaching consultation with current and previous claimants and key stakeholders. This has resulted in a commitment to growing and adjusting the Historic Claims team with a focus on operating within the principles of Tikanga Māori; Mana, Aroha, Whakapapa, Whānaungatanga, Manaakitanga and Pono. 


We are now recruiting the core members of the team.  This team will be made up of highly culturally-responsive people who are specialists in their field. 


About the vacancies (Senior/Claims Assessor)


In this role you will use information collected about a claimant's time in care to complete an assessment of their claim and develop a recommended response to the claimant. This is a key part of helping claimants understand their care experience and to achieve recognition and begin healing.


The Senior Claims Assessor will also: 

  • Complete the more complex claims assessments
  • Provide peer review for assessments, and
  • Provide support, mentoring and guidance to Claims Assessors


We are looking for people who:
  • want to contribute to putting this right for people who were abused in State care
  • are comfortable reviewing and interpreting large amounts of complex and sensitive information and using this information to inform decision making
  • want to work in a team that is committed to upholding the principles of the Treaty of Waitangi, and the development of a service that is culturally responsive and incorporates tikanga Māori
  • can learn from experience and successfully apply this learning to new situations.


Proven experience is required for those interested in a senior role


If this sounds like you have a look at our position description and please apply!


The remuneration band for The Senior Claims Assessor is from $71,539 to $89,423 and for the Claims Assessor is from $56,023 to $70,029 based on the skills and experience of the successful candidates.


If you would like to know more about this role, please send us an email to:


About the Ministry of Social Development


The Ministry of Social Development (MSD) is the lead agency for the social sector. Our purpose is Manaaki tangata, Manaaki whānau – we help New Zealanders to be safe, strong and independent. Helping people, whānau, families and communities is at the centre of what we do, working with New Zealanders of all ages to improve their social wellbeing.


Our focus is on:


Mana manaaki - building the mana of others and uplifting them in a way that honours their dignity.

Kotahitanga - partnering for greater impact; unity, togetherness, solidarity and collective action.

Kia takatū tātou - supporting long term social economic development, underpinning our intention to prepare ourselves and those we serve for future realities.


How to Apply

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the requirements of this job.


All applications must be made online.  If this is not possible or if you have any queries, please contact us at 


Internal MSD employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.



External candidates – (including Oranga Tamariki—Ministry for Children employees) must apply directly through our MSD careers page at



Closing date: Sunday 2 February 2020

Apply To:

<< Back to Search Results