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20/013 Customer Services Officer

Department of Internal Affairs
Job Category:
Customer services
Wellington - Wellington
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Type: Permanent
Hours: Full time
Location: Wellington
Business Group: Services and Access
Branch: Service Delivery & Operations
Salary: $44,747 - $55,332


  • Do You Want to Make a Difference for People, Communities and Government?
  • At Internal Affairs, we take pride in what we do, we make it easy and make it work, and we are stronger together.

The Services and Access Group is the face of the Department of Internal Affairs. We want people who will deliver outstanding customer service in person, online or over the phone. We re dedicated to serving the needs of New Zealanders - whether helping to register births, deaths and marriages, assisting with passports, RealMe and citizenship applications, or providing advice on applying for community grants and charity registrations.

We can teach you how to use our systems and tools. All you need to bring is a great attitude, excellent communication skills and an ability and willingness to learn.

Our Wellington Counter and Contact Centre have full time, permanent positions available. The Wellington Counter shifts starting from 8:30am-5pm Monday to Friday and the Contact Centre starting times between 9.30am and 10.30am Monday to Friday, and Saturday 9:00am-2:00pm once every 6-8 weeks.

There is an increasing demand and provision for online services. Our customers have varying degrees of comfort in working with computers we need people who are patient, and have adaptable communication skills.

Our environment is vibrant, supportive, respectful, improvement focussed and collaborative. This is a rewarding position with the ability to provide meaningful support and advice to customers on a daily basis. The Department is committed to staff development as we believe the skills you learn in this role are highly valuable and transferable.

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

It is also essential that all applicants have:

  • New Zealand Citizenship (not New Zealand Permanent Residency or a Work Visa)

Along with your application you must submit a current CV and a covering letter which includes:

  • Why you are interested in this role
  • What experience and skills you would bring to the role

To download a full job description and to apply for this role online, please visit the Careers section of our website (DIA Careers).

Working at the Department of Internal Affairs, you ll have the opportunity to make a real difference in the lives of New Zealanders. If you want a job where the work you do matters to New Zealand, we would like to hear from you!


To learn more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we're a great place to work, click here.

We work to make New Zealand better for New Zealanders through our four outcome areas:

  • People can easily access the services and information they need
  • Iwi, hapū and communities across New Zealand are safe, resilient and thriving
  • People's sense of belonging and collective memory builds an inclusive New Zealand
  • New Zealand is a well-functioning democracy across central and local government

Applications close: 5pm Thursday 30 January 2020 
For more information please contact: Steph Paul at
Job description: To review the full job description, please click here. If you are unable to follow the link, please review the full job description on our careers website.

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