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Trainee Dispatchers

Fire and Emergency New Zealand
Job Category:
Police & emergency services
Auckland - Auckland Central
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Four shifts on, four shifts off
  • Exciting, supportive team environment
  • Intensive training, NZQA qualifications

Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017. Our vision is to build stronger communities and protect what matters most to the people within them. Our unified organisation provides a fire and emergency service that delivers for communities, and the firefighters who serve them, now and in the future.

As the most trusted public sector agency we are working to embed our new values.

  • We Do the Right Thing - Kia Tika
  • We Serve and Support - Manaakitanga
  • We Are Better Together - Whanaungatanga
  • We Strive to Improve - Auahatanga

Fire and Emergency New Zealand has three 111 Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Centres is to act as the first point of contact for the public with FENZ.

We are seeking a Dispatcher to join our Northern Communication Centre, based in Auckland. This is a permanent position.

Dispatchers operate in a 24/7 Emergency Service environment. Working in a small close-knit team, your primary responsibility will be to receive emergency 111 and administration calls and to dispatch appropriate Fire Service responses. You will have daily contact with a wide range of people including members of the public, firefighters, other emergency services and government agencies.

Full-time Dispatchers work a structured roster cycle of four shifts on (two days, two nights), four shifts off.

The primary role of the Communication Centres is to act as the first point of contact for the public with FENZ.

Applicants require the following:

  • High level of computer literacy with a typing speed of at least 45wpm
  • Good geographic knowledge of New Zealand
  • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure
  • Ability to work constructively and cooperatively within a team environment
  • Previous experience in a communications centre or similar customer service environment coupled with a strong customer focus and a 'can-do' approach

How to apply

If this sounds like you, please visit our website to find out more information about this role and how to apply.

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