Kaitakawaenga Māori - Community Compliance Officer at Inland Revenue Department, Napier
Mō tēnei tūranga mahi | About this role
Kaitakawaenga Māori - Āpiha Iwi Whānui Tautukunga | Kaitakawaenga Māori - Community Compliance Officer
- Help support Inland Revenue to deliver considerate customer service to our Māori community.
- Kaitakawaenga Māori is part of the Community Compliance, Customer Services team and is the face of Inland Revenue!
- Permanent role based in Napier.
Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. We do this by collecting and distributing money, we collect 80% of the Crown's revenue and distribute social support payments.
Mō te roopu | About the team
Community Compliance provides a front-line service for our customers, improving voluntary compliance through the relationships they foster in our communities and the services we provide. The team's work includes Tax Agents, Front of House & Kaitakawaenga Māori.
Community Compliance interacts with our customers face-to-face in our local communities and at IR's Front of House. Community Compliance officers are skilled across a range of tax accounts and compliance activities. They manage Front of House (FoH) in their locations and operate an appointment-only system, and introduce customers to self-service channels to assist them to avoid any unnecessary interactions with IR. They meet with customers in one-to-one and one-to-many situations in our local community.
We have trust and integrity - we innovate to make a difference - we value people - we work together.
We're offering great flexibility, support, and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.
Mō te tūnga | About the role
In this varied role you will:
- Work directly with Māori and non-Māori customers, helping them understand their tax obligations, entitlements and how they can self-manage.
- Engage and build relationships with the community, tax professionals and small businesses.
- Deliver seminars and presentations.
- Educate Māori communities to a self-management model by means of technology.
- Work with challenging customers to address and identify non-compliance through a range of appropriate enforcement interventions.
Mōu | About you
To be successful in this position you will possess some of the following attributes:
- Minimum of NCEA Level 3 Te Reo Māori or equivalent.
- Understanding of and can utilise tīkanga Māori where appropriate.
- A high level of comfort with whānau, hapū and iwi.
- Know and understand issues relevant to the Māori community.
- Enjoy engaging clearly & accurately with people as part of your day-to-day work.
- The ability to understand and build trust in potentially difficult, sensitive and/or complex situations.
- The ability to learn and use a range of Inland Revenue and business systems, processes and software.
- The capability to understand and apply legislation and policy.
- A continuous improvement focus that will drive towards Inland Revenue's goals for the future.
- A current full New Zealand driver's license (essential).
- Flexibility - available for varied working hours and travel away from home (essential).
On offer is the opportunity to gain valuable experience and be part of our delivery for Māori customers. We work in a fun and at times fast-paced team environment. You'll be provided appropriate training and support along with regular coaching and performance feedback.
Tono mai | How to apply
Please apply online, attach a copy of your CV and Cover Letter outlining how you meet the role requirements as outlined in this job ad.
For specific queries including a copy of the role description, please email IRDcareers@ird.govt.nz and one of our team members will be in touch with you.
Applications close at 5pm, 30th November 2021.
Ngā taipitopito tūranga mahi | Job details
|Employer:||Inland Revenue Department|
|Position type:||Ongoing - Full Time|
|Attachment:||No File Attached|
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