Call Centre Operator at Canterbury District Health Board (Christchurch), Christchurch
Mō tēnei tūranga mahi | About this role
- Full time permanent role
- Play a crucial role in supporting patients and whānau within Community Dental
- Provide customer service to patients and their whānau
Mō te tūnga | About the role
We are looking for a Contact Centre Representative to join the Community Dental Service, working during the week and currently based at Hillmorton Hospital. Hours of work are between 8am and 5pm Monday to Friday.
As a team player you will be working with a small team managing inbound and outbound calls and e-contact, ensuring the children in our community have timely access to dental services by ensuring they are enrolled with the service and booking their required dental appointments.
In this role, you will be responsible for:
- Providing courteous and efficient service, both over the phone and face to face
- Utilising and maintaining our database
- Provide information and advice to patients
- Booking appointments
- Manage inbound and outbound calls and enquires
- Resolve conflicts or difficult enquires
Ngā pūkenga me ngā wheako | Skills and experience
Your skills will include:
- Excellent interpersonal skills able to relate to patients, their whānau and CDHB staff
- Attention to detail
- Organisational, time management and problem-solving skills
- Excellent communication skills
- Active listening skills
- Ability to work under pressure to meet deadlines
- Able to pick up and use new systems and technology
- Microsoft Suite Skills (Word, Outlook, Excel)
- Experience working in a call centre environment (desirable)
Integral to your success will be your continual drive for delivering customer service excellence through your exceptional telephone manner. Ideally you will have previous contact centre experience, however full training will be provided to the successful candidate.
Mō mātou | About Us
When you work with the Canterbury District Health Board, you re part of something very special. We plan, fund and deliver health services to the almost 600,000 people that live in the Canterbury region. Our primary goal is to put people at the heart of everything we do.
Ko ngā tāngata, te mātua mahi
Putting people at the heart of all we do
Health is ultimately all about people. What s important around here is the way we care for and respect others, the responsibility taken for delivering outcomes, and going about our work with integrity.
Ngā hua | Benefits of working at CDHB
Being part of the Canterbury District Health Board, you will enjoy a fantastic benefits scheme, the opportunity for flexible working arrangements and ongoing focus on your career development.
Tono ināianei | Apply Now
If you are interested in this role please apply directly on our career site here. Please note only applications submitted via our career site will be accepted. Contact us on email@example.com for additional information.
If this role has sparked your interest but does not match your skills then please visit our careers website and have a look at our roles that better suit your expertise.
The Future of the Health Industry
The role that you are applying for
is one that may only be performed by a person who has been vaccinated against
Covid-19. It is therefore a condition of
this application that you are vaccinated against Covid-19. As a person working
in the health and disability sector you will come into contact with a large
number of people, some of whom may be vulnerable. Without a vaccine, there is the risk that you
may contract Covid-19. The requirement
to be vaccinated is to keep you safe and also to endeavour to protect others
against the potential transmission of Covid-19 as a result of you contracting
it in the course of your employment.
Nau mai, haere mai, tauti mai!
Ngā taipitopito tūranga mahi | Job details
|Employer:||Canterbury District Health Board (Christchurch)|
|Position type:||Permanent Full time|
|Attachment:||No File Attached|
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