Housing Support Manager - Waikato at Kāinga Ora – Homes and Communities , Waikato
Mō tēnei tūranga mahi | About this role
- Supporting our customers in Waikato
- 2X permanent + 1X fixed term opportunity
- $74,138 per annum + five weeks' annual leave + a suite of benefits
Kāinga Ora has a COVID-19 Vaccination policy that requires employees to be fully vaccinated, you will be required to provide your vaccination pass during the recruitment process.
Mō mātou - Our organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Te Tikanatanga - Our story
Kāinga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do. We are increasing our customer facing roles to ensure our customers receive ore holistic and personalised service to address both whānau housing and personal support needs - and respond to those needs, recognising the links between housing and whole-of-life outcomes.
Ko tā mātou mahi - Our Role
As one of our Housing Support Managers, you will work directly with a portfolio of our customers and their whānau. You will build meaningful and lasting relationships to ensure customers housing and wellbeing needs are being met and continue to be met as they change over time.
You will visit our customers at their Kāinga Ora homes and from time to time attend meetings with key stakeholders to ensure the tailored support and services stay in place for our customers and their whānau. You will work as part of a local team who take a holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities.
Ngā pūmanawatanga ōu - What you will bring
- Skills working with customers who may have challenging housing and wellbeing needs
- Experience building and enriching customer relationships
- Experience in de-escalating highly emotional situations and conversations
- Ability to problem solve and understand the reasons behind customer issues
- Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika
- Current and full New Zealand driver's licence
Nōu te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits.
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Ō Tātou Uara - Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
- Manaakitanga - People at the Heart
- Mahi Tahi - Better Together
- Whanake - Be Bold
Tūhono mai - Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.email@example.com
Applications close on 25 May 2022.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
Ngā taipitopito tūranga mahi | Job details
|Employer:||Kāinga Ora – Homes and Communities|
|Position type:||Ongoing - Full Time|
|Attachment:||No File Attached|
|File links:||PD - Housing Support Manager.pdf|
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