Client Service Leader - Partnered Recovery - Newmarket at Accident Compensation Corporation, Auckland
Mō tēnei tūranga mahi | About this role
If you are a customer focussed leader who thrives on consistency, collaboration and ensuring teams of people are integrated to deliver a great service to customers this is the role for you.
Our purpose at ACC is to improve lives every day. It's to put our customers first, showing them manaakitanga and supporting their wellbeing. It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there.
As a Client Service Leader, you will play a key role as you engage and motivate your team, so they can deliver a great experience and outcomes for our customers.
What can I expect?
In the role of Client Service Leader, you will lead a number of Team Leaders, to ensure they are focussed on driving great outcomes for our clients.
The Partnered Recovery team are focused on partnering with clients who require a one-to-one relationship due to their intensive or extensive needs for as long as they need it. We work in partnership with clients with complex physical, mental health and/or individual needs to provide holistic support during the most critical parts of their recovery.
If you are a customer focused leader who thrives on consistency, collaboration and ensuring teams of people are integrated to deliver a great service to customers this is the role for you.
For further information about the role, please click on Client Service Leader position description
What would I need to be successful?
- Strong leadership experience leading multiple customer facing teams
- Commitment and desire to improve the employee and customer experience
- Passion and focus for consistency and collaboration
- Demonstrated track record of driving performance and great customer outcomes
- A mindset of continuous improvement
This is a great role, working with great people, in an environment that will enable you to develop your leadership capability. The work our teams do, has a real impact on the lives of New Zealanders, as we work with them to improve lives every day.
Working at ACC:
We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Employee networks to support our colleagues from diverse backgrounds
- The option to explore flexible working that suits your needs and ours
- Development opportunities in te reo Māori me ngā tikanga
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications will run through Wednesday 25 May 2022
If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email email@example.com
Ngā taipitopito tūranga mahi | Job details
|Employer:||Accident Compensation Corporation|
|Position type:||Ongoing - Full Time|
|Attachment:||No File Attached|
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