Design Lead at Accident Compensation Corporation, Wellington

Mō tēnei tūranga mahi | About this role

• Shape and drive significant health sector outcomes through design
• Working in our Agile practice across multiple business units, teams, and disciplines
• Work from home up to 3 days per week so great work life balance
• We are flexible on locations across New Zealand

ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.

Exciting opportunity to use your design research and problem-solving skills to make a difference to the lives of New Zealanders

In this role you will lead a customer centred design of new and updated health services, turning insights into transformative service initiatives and develop, document, and implement a tailored design approach for the Health Agile Release Train.

Who are we looking for?

• A natural collaborator with proven experience leading complex design initiatives, meeting the needs of multiple stakeholders within complex and politically driven organisations.
• You take a whole-of-system, evidence-based approach to design, have an extensive design toolkit to pull from and can easily apply the best methods to solve the problem at hand.
• You have experience in leading the design of customer centred services that meet the need of all New Zealanders with particular focus on Māori and Pacifika population needs.
• You understand the complexities of national services and have proven experience in enabling equity of access to services/solutions.
• You've introduced new ways of working / design framework to an organisation.
• A confident communicator who can clearly articulate ideas and guide others through the design process - using communication techniques that meet the needs of your audience.
• You build strong relationships with senior stakeholders and delivery partners - and can clearly articulate ideas and resolve issues efficiently.

To be successful in this role you will have:

• The ability to manage and influence stakeholder groups, and create a team culture which encourages curiosity, innovation and inclusive problem solving.
• End to end service design and implementation experience, preferably (but not critical) in the health sector.
• Experience designing contracts to enable client outcome delivery, taking into consideration the needs and drivers of contracted parties, clients, and operational requirements.
• A thorough understanding of the New Zealand health system particularly challenges with service access and utilisation of limited health professional resources.
• A thorough understanding of the New Zealand health system, specifically the health determinants and barriers people face when accessing health care in Aotearoa.

We're committed to Te Tiriti o Waitangi by providing space for mātauranga Māori based approaches to lead, support and develop approaches, tools, actions, and knowledge that creates space for Māori and Tangata Tiriti (non-Māori).

We offer a competitive salary $112k to S140k (dependant on experience) with a generous 9% superannuation contribution.

Does this tick a few boxes? We'd love to hear from you. For us, it's not just about the work you do - it's how you go about it and the relationships you build along the way.

For a detailed position description click here. Applications will run through to 27 May 2022. Applications can only be accepted when submitted through our ACC Career Website.

Please ensure you attach your cover letter telling us why you would be a great fit and what strengths you would bring to the role. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email nadine.o'donnell@acc.co.nz