Support Analyst (Technical) at Civil Aviation Authority of NZ, Canterbury

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.

The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

We’re looking for a Support Analyst to join our Digital Team.  This is a role that enables a diverse range of professionals in the aviation industry.  

Te Kaiurungi | About the Role

You will play a critical role in providing high quality information systems and technology support through the delivery of excellent customer service while responding to requests and incidents as part of our Digital Team.

With plenty of variety every day, you will engage directly with our customers as one of our primary contact points. You will professionally, and efficiently, manage requests for support, including software, hardware and telecommunications. You are part of the wider Digital team that gets involved in delivery of projects and initiatives across the Authority.

This is a hands on role which is based at the Christchurch Airport where you will be part of the Aviation operational environment.

Ō Pūkenga | About You

You love providing amazing customer service and have strong communication skills.  This enables you to provide a high level, quality service to a variety of customers within the business.  You will have at least a couple of years applicable experience, a strong understanding of computer software and systems, specifically Microsoft operating, and applications systems is essential.

You are passionate about technology and services and will bring this with you to a very engaged and enthusiastic team.

Ko mātou | About us

As Aotearoa New Zealand’s safety and security regulator, the Civil Aviation Authority exists to enable safe flight for social connections, and economic benefit for all New Zealander.  We believe in keeping people safe and secure in the air, enabling participation in the aviation system, and making a difference to Aotearoa New Zealand aviation.  We achieve this through regulatory oversight of the aviation industry and frontline security at our airports.

The Civil Aviation Authority embraces diversity and is committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contribution.

The foundation for achieving this is our values, which guide how we work and the behaviours we expect from each other.

• Me mahi tahi – Collaboration
  We work together to achieve and succeed.
• Me mahi pono – Transparency
  We are open and honest communicators.
• Me mahi tika – Integrity
  We do the right thing.
• Me manaaki – Respect
  We treat all people with consideration and kindness.
• Kia tū rangatira ai – Professionalism
  We act in a way that brings credit to ourselves and our organisation.

Me pēhea te tuku tono | How to apply

Please take a look at the position description

We realise we're asking you to submit a cover letter and CV that encourages you to be you!  We are truly committed to diversity, inclusion and lifting our cultural capability.

Applications close Wednesday 29 June 2022 and can only be accepted when submitted through our Careers Website.  For any questions or to arrange a confidential chat about the role, or if you encounter accessibility issues when submitting your application, please contact Grant Calder, Grant.Calder@caa.govt.nz

Note:  We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers this date may change). You may be asked to complete a pre-interview screen via phone or video.

You must have the right to live and work in Aotearoa New Zealand, and have a valid vaccine pass to apply for this job. Pre-employment checks are part of our recruitment process