Customer Service Representatives (Part Time), Customer Service Department, CM Health at Counties Manukau District Health Board (South Auckland), Auckland

Mō tēnei tūranga mahi | About this role

The Customer Service Department serves Counties Manukau Health outpatient sites, including the Manukau Health Park, the Botany Super Clinic, Manukau Surgery Centre and Middlemore Hospital.

We currently have a part time position available working 24 hours a week between the hours 7:30am and 6pm Monday to Friday. You will need to be available 5 days a week where cover is required.

Working in a supportive team environment, you will be responsible for dealing professionally, effectively and efficiently with inbound telephone calls, emails and text messages from

patients, caregivers and GPs. You will confirm, schedule, reschedule and cancel appointments as well as answering a wide range of customer enquiries. 

You will need to be a motivated team player with a commitment to providing that next level of customer service and excellent communication to all callers. 

Essential

• Intermediate level of MS Outlook, Excel & Word
• Reliable and punctual
• Minimum of 2 years Customer Service Experience
• Excellent English language skills both written & verbal
• Attention to detail

Desired

• Knowledge of a hospital environment and medical terminology desirable but not essential

To make an application please apply online via www.countieshealthjobs.com or to review the position description please "click here". For more information please contact Tangi Namulauulu in the Recruitment Centre via email tangi.namulauulu@middlemore.co.nz

The salary band for this role is between $47,208 to $54,253 pro-rata, depending on your skills and experience.

Closing Date: 1st July 2022

Position Number: CMH07071

Our highest priority is the safety and welfare of our patients and our people. We have strict Health & Safety measures to keep our people safe. All new employees are required to be fully vaccinated against COVID-19 under the COVID-19 Public Health Response (Vaccinations) Order 2021.

At Counties Manukau Health people and their lives matter to us. We are a values based and inclusive organisation that is committed to delivering the best health outcomes for our community. To help us achieve this we need a workforce that reflects the population we serve. We strongly encourage applications from all backgrounds who share our values and have a passion to work in our community and would greatly value seeing applicants from our Maaori and Pacific communities. We are also committed to our Disability Strategy, which focuses on people with disabilities; they are our patients, whaanau, community and our staff - all carefully considered in our action plan. Together we will improve the accessibility needs for everyone who has a disability. Our values are Valuing Everyone- Whakawhanaungatanga , Kind –Manaakitanga, Together –Kotahitanga, Excellent- Rangatiratanga. If these are your values too, then join us today.