Recovery Assistant at Accident Compensation Corporation, Waikato

Mō tēnei tūranga mahi | About this role

• Join a supportive environment that builds and develops your career
• Make a meaningful difference to people as they work towards their recovery
• Work from home up to 2 days per week

Our purpose at ACC is to improve lives every day. It's to put our customers first, showing them manaakitanga and supporting their wellbeing. It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there.

About the role:

As a Recovery Assistant, you will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries via phone and email and be allocated tasks to deliver the best next action for our clients.

Joining as part of a wider intake of Recovery Assistants, you will have a support crew from day one, and as you progress through your training will be working as a part of a supportive team who will help you learn and grow in your role.

The hours are 40 hours per week, Monday to Friday between the hours of 8am and 6pm. For further information about the role, please click here

What's in it for you?

We can offer you a starting salary of $60,277, a 9% superannuation contribution, annual performance reviews linked to pay increases, and discounts on Southern Cross health insurance, gym memberships, retail discounts, and staff banking packages. We can also offer you:

• Career development
  • Regular career and development conversations with your leader
  • On-the-job skill development and coaching
  • Opportunities to grow into other internal roles
• Flexible working options (after working with us for 6 months)
  • Work from home up to 2 days per week
  • Possibility of 9-day fortnights

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. To encourage this, we also have internal employee networks to support our colleagues from diverse backgrounds.

What we are looking for from you to be successful in this role:

• Great communication skills - you will be someone who can relate to a variety of people and simplify complex information
• Personal resilience - you will be working with people experiencing challenging circumstances
• Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools
• You will thrive in a fast-paced, continuously evolving environment, and be comfortable working in the grey to make decisions to support our clients return to independence

This role has a set start date of 29 August 2022. Please take into consideration your notice period (if required) at your current role and ensure you can join us on a full-time basis from 29 August 2022 before applying.

Applications will close Sunday 3 July and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email Alexa at Alexandra.Echaluce@acc.co.nz


Join us and play a meaningful role in supporting our client's as they work towards their recovery.