Manager, Digital Services - Operations Kaiwhakahaere – Mahi Ratonga Mamati at Statistics NZ, Wellington

Mō tēnei tūranga mahi | About this role

Manager, Digital Services - Operations Kaiwhakahaere - Mahi Ratonga Mamati 

Play your part in contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. 

• Bring your creativity, passion, innovation, and ideas 
• Work in our brand new 6-star green building, or work flexibly 
• Showcase your skills in a business who values coaching and mentoring

Mōu | For you  

Taturanga Aotearoa Stats NZ are dedicated to diversity, equity, inclusion, health and wellbeing. We welcome every gender, ethnicity, ability, religion, age and background and encourage people to be their authentic selves.   

Starting salary:$126,230 - $140,000 negotiable + superannuation  

• Flexible by default, balance life and work commitments  
• Develop and grow your career (coaching, training, study support, secondments) 
• Contribute to meaningful work that makes a difference to all people in Aotearoa  
• 3 extra annual leave days (taken during Christmas office closure), see careers site for other benefits and networks 
• City based offices that cater to a variety of working styles and needs 
• State or the art, brand new 6-star green building in Wellington 

Te tūnga | The role   

The Digital Services-Organisation team lead the core technology systems and integration of our as-a-service platforms including Desktop computing, meeting room technology and mobile device management. It is also at the heart of our IT Service Management functions including the Service Desk. 

Reporting directly to the Senior Manager, Digital Services-Organisation you will work closely with our Service Portfolio Manager, Solution Architect, DevOps Managers and external partners to ensure the smooth running of our Service Management functions, edge devices and ensure our people have a fantastic user experience.     

This role will lead and be accountable for the day-to-day operations of all Digital Business Services' systems and services with specific responsibility for: 

• Service desk: managing the identification and resolution of service incidents and problems, and, where required, escalation to and coordination of resolution with suppliers. 
• Problem management: managing and minimising the impacts of incidents and problems on the business and the prevention of reoccurrence of errors.
• Experience assurance engineers: managing the delivery of operational (tier 2) support with a focus on the user experience of the business and Digital Business Services.

Nōu te rourou | What you bring   

We encourage and consider transferable skills and experience gained from outside of work e.g., cultural, community work, sports, volunteering, or a comparable role in a different sector or industry.  

We want to see the following in your cover letter and CV any information relating to:   

• Why Tatauranga Aotearoa - Stats NZ is the place for you, why us, and why Government? 
• Any information about your knowledge and experience, or desire to learn and build knowledge and experience of TeTiriti, Tikanga, TeReo and TeAo Māori, and engagement with Māori. 
• How you've demonstrated or encouraged diversity and inclusion in and/or outside of work. 
• Examples of strong relationships you've built and how and why relationships are important.  
• Examples where you've demonstrated leadership, e.g.  lifted others up, led by example, demonstrated problem solving, owned a project or piece of work, spoken up for yourself or others. 
• Examples where you've shown curiosity and tried new things, taken on other perspectives, challenged the norm, reflected on your own and other's behaviours, attitudes or motivations to learn.  
• Where you've demonstrated customer centricity, everyone is a customer mentality, collaborated with others and invited feedback, spent time with diverse people and communities to broaden your views. 
• Have a commitment to deliver great outcomes to internal customers and stake holders
• Have the functional and technical skills and knowledge to meet the performance requirements of the position.
• Be a team player with a strongly collaborative approach
• Recognise problems, analyse them, and then solve them
• Significant experience leading teams to provide tiers 1 and 2 support in a service delivery environment required.
• Solid experience delivering incident and problem management, including leading responses, investigations and implementing changes

Ko mātou |About Us  

Tatauranga Aotearoa - Stats NZ is a Central Government employer of around 1400 people across Aotearoa. We provide data and statistical outputs to support the decisions that the Government, Māori and Iwi organisations, businesses, NGOs and New Zealanders make every day. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.  

Me pēhea te tuku tono | How to apply   

We encourage you to be you in your application! We are truly committed to diversity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in these areas, but you do need to be on board with learning. And please let us know in your application if we need to make any specific accommodations during our process.   

Please reach out to us with any questions at rata@stats.govt.nz.    

 Note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers this date may change). You may be asked to complete a pre-interview screen via phone or video.   

Check out our careers site to find out more about working at Tatauranga Aotearoa Stats NZ.   

Note to Recruitment Agencies: unsolicited CVs will not be accepted, do not contact the Hiring Manager directly, instead reach out to jobs@stats.govt.nz   

 You must have the right to live and work in Aotearoa New Zealand, and have a valid vaccine pass to apply for this job. Pre-employment checks are part of our recruitment process.