Te Pae Oranga Admin and Support Officer at NZ Police, Otago

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Te Pae Oranga – Administration & Support Officer, it starts with you!

• Based at Dunedin Central Police Station
• Band C
• Fixed term 6 months
• Nationally Advertised Vacancy
• Police Employee
• Job Requisition: 3800785

About the role

We have a fantastic opportunity for someone to join the Maori, Pacific and Ethnic Services (MPES) Southern team as a Te Pae Oranga (TPO) Administration & Support Officer in Dunedin. You will be supporting our expanding and innovative MPES team.

Te Pae Oranga is primarily for people who commit low level offending where it is not in the public interest to prosecute but they do need to be held to account for their offending behaviour. Te Pae Oranga helps people to address their behaviours that are driving offending, thereby assisting to reduce their likelihood of reoffending.

To support area outcomes the TPO Administration & Support Officer provides an efficient and effective cohesive case management system for all case files, within required timeframes, for the district, supporting the TPO Liaison Officer, TPO Service Providers and Supported Resolution Coordinator, and may provide external telephone communication services as required.

Key Accountabilities:

• Provide administration support services to assist the MPES team is running smoothly and efficiently
• Enters information onto computerised file management system with speed and accuracy
• Maintain liaison and communication with internal and external stakeholders
• Ensures all relevant information is attached to files, maintaining internal file audit requirements
• Deal with routine enquiries both by phone and email for local supported resolution business needs
• Promptly answer, screen and redirect all telephone calls in a polite and helpful manner

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

About us

Our mission is to prevent crime and harm through exceptional policing.  Our vision is to be the safest country.  Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

How to apply 

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: https://career10.successfactors.com/career?company=nzpolice to apply for this position.

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you have any questions about this vacancy, please contact aimee.bridgford@police.govt.nz

Please note: Applications close 5pm, Monday 15th August 2022