Compliance Support Officer - Regulatory Services at New Zealand Transport Agency, Waikato

Mō tēnei tūranga mahi | About this role

Compliance Support Officer

• Provide high quality administrative support and assist with supporting caseloads
• Regulatory support role
• Hamilton based

Te Whiwhinga mahi | The opportunity


As the Compliance Support Officer, you will play a vital role within the Revenue Compliance team, by providing high quality administrative support and assist with supporting caseload work. The work that you will do ensures the team can focus their time delivering effective front line regulatory activities.

Some of the things you will be focused on:

• Updating and maintain the integrity and accuracy of systems and databases
• Coordination of general administrative tasks by supporting the Compliance Officers, Team Managers and Manager to work efficiently
• Take ownership of the data entry of raw assessment data on behalf of the Revenue Compliance Officers
• Identify and escalate significant risks/issues to the team or manager
• Find innovative solutions to ensure the effective administration of compliance activities
• Making a positive contribution to the team culture

Ko koe tēnei | About you


We are looking for someone with strong administration and data entry skills. This is a great role for someone with some administration experience who is looking to move into the regulatory space.

• To be successful in this role, you will have the following skills and experience:
• Experienced handing important information
• Natural problem solver who uses initiative
• Outstanding attention to detail and the ability to enter key information accurately
• Experience in data entry and administration
• Be a great team player
• Comfortable sharing new innovative ideas
• Ability to establish positive relationships with internal and external stakeholders
• Willingness to accept change and thrive in an evolving environment

This role supports a national team therefore you will need to be able to operate as part of a remote team in a flexible work environment.



You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

View the position description

Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical illness Insurance scheme available for permanent employees.

Ko wai mātou | About us

As the lead regulator for land transport our purpose is to ensure that the system is safe, efficient, effective and operates in the public interest. Safety is a top priority for Waka Kotahi and we, as Te Rōpu Waeture (the Regulatory Services group), aim to improve safety and reduce the risk of harm by being a firm and fair real-world regulator applying principles of good practice grounded in Te ao Maori - Whakapono (Integrity), Manaakitanga (Caring for people), Whanaungatanga (Relationships) and Kotahitanga (Unity). Being a real-world regulator means we take a systems view that is focused on improving safety outcomes and reducing harm, we work to understand why people behave the way they do and are pragmatic in how we respond, we encourage and educate to support people to comply and enforce compliance when necessary.

The Revenue Compliance Team is made up of specialist auditors, investigators and compliance professionals with specialised and advanced knowledge in regulation and compliance. The team works on the front-line, delivering a long-term Road User Charges Compliance strategy that will reflect good, modern, regulatory practice, drive resource efficiencies, and significantly reduce an estimated 15% ($300 million) of non-compliance.

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.