Outpatient Administrator - Mobile Support at Capital & Coast District Health Board (Wellington), Wellington Hospital

Mō tēnei tūranga mahi | About this role

Nau mai, haere mai ki Ūpoko ki te uru hauora.

Location: Wellington Regional Hospital

Service:  Patient Administration Services

Contract:  Fixed-term, full-time

Kōrero mō te tūranga ' About the role

We are seeking an Administrator to join our Outpatients Team which supports a patient's journey from referral, to a CCDHB treatment provider, right through to discharge. This role is based in the Wellington Regional Hospital on a rotating roster Monday ' Friday, 40 hours per week

You will be responsible for providing quality, customer focused reception services to our patients attending clinics or making phone enquiries. You will schedule patient interactions and bookings, interact with our clinical teams to provide the very best patient journey.

Additionally, you will be responsible for the smooth running of our clinics, and ensuring that booking protocols are followed to keep waiting times to a minimum, recording and confirming patient information in our Patient Management System and following up with patients who have missed appointments. 

Mō tō mātou rōpū ' About our team

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique. 

The Outpatient Reception and Community teams provide high quality, efficient and effective administration support to our clinical teams within CCDHB which enables them to focus on patient care. 

Moū ' About you

The successful candidate will have efficient time management and prioritisation skills, great attention to detail and is cool under pressure. You will have excellent communication skills and experience working with people from all different backgrounds. Alongside this, the successful candidate will bring:

• Previous experience in a customer service role, particular in a high volume area.
• Good Microsoft Office Suite computer skills particularly excel
• Self-motivated and self-aware
• Knowledge of the Privacy Act and other legislation protecting confidentiality

E pā ana ki a tatou ' About us

Here at the 2DHBs (Capital & Coast District Health Board and Hutt Valley District Health Boards) we embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.

The 2DHBs are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links:

Capital and Coast DHB

Hutt Valley DHB

Mental Health, Addiction and Intellectual Disability Service

Me pēhea te tuku tono - How to apply

Click the apply now button to send your application directly to us. For further information on this role please email recruitment@ccdhb.org.nz and indicate the job title and vacancy number in the subject line.

We require all our employees to be fully vaccinated against COVID-19 with an approved vaccine, including have had one booster vaccination. We are not accepting applications that do not meet this criteria.

Please note we will be reviewing applications when received and will progress through the recruitment process

Ma tini, ma mano, ka rapa te whai

By joining together we will succeed