22/572 Senior Content Developer at Department of Internal Affairs, Wellington

Mō tēnei tūranga mahi | About this role

Type:Fixed Term - 12 months
Hours: Full time
Location: Wellington
Business Group: Te Ara Manaaki
Branch: Kāwai ki te Iwi / Service Delivery & Operations
Salary: $79,965 - $108,188

Want to help deliver a better Aotearoa, New Zealand?

Be part of a programme making it easier for people to access government services

The emotional high of a wedding, the overwhelming sense of joy from the birth of a child, the grief from the loss of a loved one or becoming a citizen of Aotearoa ' these are life changing events when people are focused on what really matters for them. So having to engage with government to register a birth or a death, apply for a wedding licence or begin the path to citizenship should be a straightforward, easy experience.

We are looking for a Senior Content Developer to join our waka and support this important mahi.

This is a fixed term role for 12 months.  Because of the work we do, you need to have New Zealand Citizenship to be considered for this role.

Mōu | About You

• Understand concepts of usability and accessibility and be able to incorporate these in written content
• Have experience in creating, editing, and publishing accessible, customer/user focused digital content in several formats.
• Have experience with content development life cycle using SharePoint, Gather Content, Promapp, CCMS
• Current knowledge of instructional design standards, trends, and best practice and how to create the best user/customer experience 

Mō te tūnga | About the Role

• You'll organise and manage content activities across Civil Registration, Citizenship and Passports
• Proactively work across and interact with the integrated design and development teams to understand the how systems work
• Write procedures, guidelines and system instructions in plain language and can simply convey complex information in language appropriate for a number of diverse audiences
• Build relationships with subject matter experts and Service Designers to craft great content and intuitive user experiences 

Mōu mahi | Our Work

New Zealanders expect to be able to access government services seamlessly, irrespective of the specific agency providing the services. Te Ara Manaaki is a multi-year cabinet-approved programme responsible for transforming its system of service delivery for identity and life event services and products.  Our work includes:

Passports and Citizenship

Our new customer centred management system is the basis for us to deliver easy to access, integrated, consistent services across multiple government agencies.  We're now expanding service and product offerings such as helping families apply for their first passports with a single application. 

Civil Registration

Modernising the civil registration system is not just about modernising technology, it is about supporting the underpinning fabric of society ' a proven identity is the anchor for New Zealanders to access many public and private sector services.  Our customers can already order birth, death and marriage certificates and apply for some services online.  It's time for an upgrade so we're modernising and future proofing our technology and improving how information is shared and kept secured. 

Iwi Affiliation

Engagement with iwi is enabling us to learn about and understand the needs and expectations of different iwi in relation to DIA collecting, storing, and sharing iwi affiliation data. Information from this engagement forms an input into the design and implementation of the modernised civil registration system. This significant area of work is well under way.

Ko wai mātou | About Us

We value diversity and inclusion and know that this contributes to better business outcomes. Our ways of working are flexible and family friendly enabling you to take care of your responsibilities outside of work.

The experience and skills you'll bring will go towards building a highly capable workforce. What you will gain by joining us is an opportunity to take your career to the next level.

• You'll have the opportunity to work alongside some very talented people, including international partners, all working towards the same goal
• There will be plenty of growth and development for your career in a dynamic, flexible working environment
• You'll be supported at all levels to enable you to do the best job you can do

If you're looking for a role that is challenging where no two days are the same, then please get in touch with us today.

To learn more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we're a great place to work, click here.

We work to make New Zealand better for New Zealanders through our four outcome areas:

• People can easily access the services and information they need
• Iwi, hapū and communities across New Zealand are safe, resilient and thriving
• People's sense of belonging and collective memory builds an inclusive New Zealand
• New Zealand is a well-functioning democracy across central and local government

Applications close: 5pm, Sunday 14 August 2022
For more information please contact: Kate Nixon at kate.nixon@dia.govt.nz
Job description: To review the full job description, please click here. If you are unable to follow the link, please review the full job description on our careers website.