111 Police Emergency Call Centre Communicator at NZ Police, Auckland - Auckland;Auckland - Auckland and Hamilton;Auckland - Auckland Central;Auckland - Helensville;Auckland - Manukau;Auckland - Manurewa;Auckland - Otara;Auckland - Papakura;Auckland - Pukekohe;Auckland
Mō tēnei tūranga mahi | About this role
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.
We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.
111 Police Emergency Call Centre Communicator, it starts with you!
- Based at Otahuhu, Auckland
- Training salary: $57,083.00, and then $64,652.00 upon training completion, with annual reviews
- Shift work
- Permanent, Fulltime
- Multiple start dates throughout 2022 with multiple positions available
- Attractive shift incentive
About the role
Join a contact centre with true purpose, making a difference directly to New Zealand communities. Use your communication and problem solving skills to impact other Kiwi's lives every day.
You will be the first point of contact to answer inbound enquiries from the public at their time of need. Whether you're dealing with emergency or non-urgent enquiries, you will be trained to alleviate stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.
While this role is meaningful and rewarding, with a highly supportive environment, it's also the start of a career. In addition to a competitive salary NZ Police are committed to ensuring quality people stay and develop, with structured pathways into many other roles, including a police officer.
You will be making our communities feel and be safer by taking phone calls from those in need and working in a tight knit culture of support, where people care. A Police Communicator is more than a job, with proven career development pathways.
It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all have in common is:
- A passion and empathy for helping others in need
- Great questioning and listening skills to make quick, accurate decisions,
- Ability to think on your feet; and
- Resilience and professionalism in the face of adversity.
Taking enquiries through a variety of channels you'll make people be safe and feel safe by building trust and confidence.
Below is a video that gives you an insight into the Communicator role.
What you’ll bring
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor.
For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf.
These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address.
For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf
To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/11-2020/communicator.pdf
Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.
How to apply
Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: https://career10.successfactors.com/career?company=nzpolice to apply for this position.
If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.
To be considered for this role you need to be either a New Zealand or Australian Citizen or a New Zealand Permanent Resident.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
If you are viewing this advertisement through Seek or TradeMe or Govt Jobs please copy the below link into your browser and apply direct through the NZ Police Careers site.
If you have any queries about this vacancy, please email HelloNZPolice@police.govt.nz
Once your application has been submitted the team will work on reviewing this and you should have an outcome on the progress of your application within a week
Join a customer service centre with true purpose, making a difference directly to New Zealand communities.
Ngā taipitopito tūranga mahi | Job details
|Location:||Auckland - Auckland;Auckland - Auckland and Hamilton;Auckland - Auckland Central;Auckland - Helensville;Auckland - Manukau;Auckland - Manurewa;Auckland - Otara;Auckland - Papakura;Auckland - Pukekohe;Auckland|
|Position type:||Ongoing - Full Time|
|Category:||Police & emergency services|
|Attachment:||No File Attached|
Note: You may be redirected to the employer's careers website.