Outpatient Administrator/Kaiwhakahaere at Te Whatu Ora - Health New Zealand Capital, Coast & Hutt Valley, Wellington Hospital

Mō tēnei tūranga mahi | About this role

Nau mai, haere mai ki Ūpoko ki te uru hauora.

Location: Wellington Regional Hospital

Service:  Patient Administration Services

Contract:  Permanent, part-time x2 roles available, 20 hours and 24 hours per week

Salary:  $64,903 - $75,480 pro rated

Kōrero mō te tūranga - About the role

We are seeking an Administrator to join our Outpatients Team which supports a patient - s journey from referral, to a District treatment provider, right through to discharge.

We have two part time roles available, one of which is based in the Wellington Regional Hospital on a roster Wednesday - Friday, 24 hours per week. The other is mainly based in Wellington Regional Hospital, with some potential of working in Kenepuru on a 20 hour a week roster.

You will be responsible for providing quality, customer focused reception services to our patients attending clinics or making phone enquiries. You will schedule patient interactions and bookings, interact with our clinical teams to provide the very best patient journey.

Additionally, you will be responsible for the smooth running of our clinics, and ensuring that booking protocols are followed to keep waiting times to a minimum, recording and confirming patient information in our Patient Management System and following up with patients who have missed appointments. 

Mō tō mātou rōpū - About our team

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique. 

The Outpatient Reception and Community teams provide high quality, efficient and effective administration support to our clinical teams within CCHV which enables them to focus on patient care. 

Moū - About you

• Able to deal with ambiguity  - is able to work in an environment of uncertainty; can comfortably handle risk and uncertainty
• Previous experience in a customer service role, particular in a high volume phone call area.
• Good Microsoft Office Suite computer skills particularly excel
• Effective time management skills and ability to meet delivery of commitment.
• Self-motivated and self-aware
• Exposure in working with cultures other than their own
• Excellent communication skills with an ability to communicate with members of the public including those who are distressed or angry.
• Knowledge of the Privacy Act and other legislation protecting confidentiality
• Attention to detail
• A focus on team work to achieve common goals
• Perseverance and Commitment

E pā ana ki a tatou - About us

Here at Capital, Coast & Hutt Valley District we embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links:

Capital and Coast

Hutt Valley

Mental Health, Addiction and Intellectual Disability Service

Me pēhea te tuku tono - How to apply

Click the apply now button to send your application directly to us. For further information on this role please email recruitment@ccdhb.org.nz and indicate the job title and vacancy number in the subject line.

We require all our employees to be fully vaccinated against COVID-19 with an approved vaccine, including have had one booster vaccination. We are not accepting applications that do not meet this criteria.

Applications close 2nd February. Please note we will be reviewing applications as we receive them and continuing with the recruitment process.

Ma tini, ma mano, ka rapa te whai

By joining together we will succeed