Service Desk Analyst at NZ Police, Wellington - Hutt Valley;Wellington - Kapiti;Wellington - Masterton;Wellington - Porirua;Wellington - Tawa;Wellington - Upper Hutt;Wellington

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Service Desk Analyst, it starts with you!

• Multiple Fixed Term and Permanent Opportunities available
• Band C
• Starting salary from $60,657
• Royal New Zealand Police College, Porirua

About the role

Come and join our friendly diverse team of 50 staff based in Wellington and Auckland.  Our Service Desk Analysts are professional and competent at resolving incidents and requests raised in our computing, application, radio, mobility and telephony environments via telephone, email or self-service portal.  To support our frontline police we operate a 24/7, 365 days a year service desk and are looking for motivated people to join our rotational rostered shifts.  This role will be based at Royal New Zealand Police college in Porirua, Wellington

Key Accountabilities:

• Commitment to excellence
• Accountable and responsible
• Experience with Computers and Technology – IT Qualification Preferred.
• Customer service experience where you’ll enjoy handling technical queries.
• Ability to work in a fast paced, high volume environment
• A passion to deliver a quality and timely service
• Strong written and verbal communication skills

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• Full Drivers License - AN ABSOLUTE MUST
• Police Security Clearance
• Be able to work a 24/7 roster, weekends and public holidays included.

We are looking for a person with excellent customer service skills and a passion to deliver world class service. People with hospitality, retail or other customer services work experience and an interest in IT are encouraged to apply.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/01-2023/service_desk_analyst_3.pdf

About us

Our mission is to prevent crime and harm through exceptional policing.  Our vision is to be the safest country.  Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

How to apply

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: https://career10.successfactors.com/career?company=nzpolice to apply for this position.

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you have any questions about this vacancy, please contact wolf.ahsue@police.govt.nz

Applications will close on Thursday 2nd February 2023.