Team Leader - Life and Identity Services at Department of Internal Affairs, Auckland

Mō tēnei tūranga mahi | About this role

Type: Permanent
Hours: Full time
Location: Auckland
Business Group: Services and Access
Branch: Kāwai ki te Iwi / Service Delivery and Operations
Salary: $68,060 - $92,081

Kāwai ki te Iwi - Service Delivery and Operations (SDO) is one of DIA's most public facing branches, providing customers with a wide variety of services, products and advice.

Kāwai ki te Iwi is DIA's largest branch and is responsible for Identity and Passport Services, Births, Deaths and Marriages, Citizenship, Charities Services, Authentications, Translations, Digital Transformation and Community Operations - DIA's network of community development and funding.

The Team Leader role provides leadership and day-to-day coaching, development and management of a team, ensuring they have the appropriate skills and knowledge to consistently deliver efficient, effective and high-quality services to the people of New Zealand. Our Team Leaders also work with their peers and leadership to contribute, support and implement organisational development and change initiatives to help us achieve our business goals and objectives.

About you

You will draw on your experience as a people leader to motivate and develop your team, instilling a culture of customer-focused thinking and operating. Under your leadership, your staff will have clear expectations of their responsibilities and will feel well supported in their roles. In addition, you will bring:

• Demonstrated experience developing and leading high-performance teams to deliver customer-centric services
• The ability to develop a strong understanding of the applicable legislative and policy frameworks as required for the role
• A strong understanding of the leadership behaviours that foster highly engaged teams
• Proven experience managing the delivery of high work volumes in a complex service delivery environment
• Excellent relationship management and communication skills.
• New Zealand Citizenship is a requirement for this role.

We work to make New Zealand better for New Zealanders through our outcome areas:

• People can easily access the services and information they need
• Iwi, hapū and communities across New Zealand are safe, resilient and thriving
• People's sense of belonging and collective memory builds an inclusive New Zealand
• New Zealand is a well-functioning democracy across central and local government
• Oranga hapū, iwi and Māori is improved through an enduring, equitable and positive Māori-Crown partnership

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

If you want a job where the work you do matters to New Zealand, we would like to hear from you.

All applications must be lodged via the DIA careers page

Applications close: 5pm, Wednesday 8 February 2023
For more information please contact: Louise Sinclair at louise.sinclair@dia.govt.nz
Job description: To review the full job description, please click here. If you are unable to follow the link, please review the full job description on our careers website.

At the Department of Internal Affairs, the work we do makes New Zealand a better place for those born here, and those new New Zealanders who have chosen to call this country home.

Service Delivery and Operations branch | Kāwai ki te Iwi is the face of DIA. Whether we're helping to register births, deaths, marriages or charities, or assisting in passport applications, community grants or civil union and name change registrations, we're dedicated to serving the needs of New Zealanders.