Support Analyst at Civil Aviation Authority of NZ, Otago

The Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly.

The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide provider for aviation security.

Te Kaiurungi | About the Role
You will play a critical role in providing high quality information systems and technology support through the delivery of excellent customer service while responding to requests and incidents as part of our Digital Team.

With plenty of variety every day, you will engage directly with our customers onsite as one of our primary contact points. You will professionally, and efficiently, manage requests for support, including software, hardware and telecommunications. You are part of the wider Digital team that gets involved in delivery of projects and initiatives across the Authority.

This is a hands on role which is based at the Queenstown Airport  where you will be part of the Aviation operational environment.

Ō Pūkenga | About You
You love working autonomously and providing amazing customer service and have strong communication skills.  This enables you to provide a high level, quality service to a variety of customers within the business.  You will have at least a couple of years applicable experience, a strong understanding of computer software and systems, specifically Microsoft operating, and applications systems is essential.

You are passionate about technology and services and will bring this with you to a very engaged and enthusiastic team.

Ko mātou | About us
As Aotearoa New Zealand’s safety and security regulator, the Civil Aviation Authority exists to enable safe flight for social connections, and economic benefit for all New Zealander.  We believe in keeping people safe and secure in the air, enabling participation in the aviation system, and making a difference to Aotearoa New Zealand aviation.  We achieve this through regulatory oversight of the aviation industry and frontline security at our airports.

The Civil Aviation Authority embraces diversity and is committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contribution.

The foundation for achieving this is our values, which guide how we work and the behaviours we expect from each other.

• Me mahi tahi – Collaboration
  We work together to achieve and succeed.
• Me mahi pono – Transparency
  We are open and honest communicators.
• Me mahi tika – Integrity
  We do the right thing.
• Me manaaki – Respect
  We treat all people with consideration and kindness.
• Kia tū rangatira ai – Professionalism
  We act in a way that brings credit to ourselves and our organisation.

Why join us?

We embrace diversity and inclusion and are committed to equal opportunities.  What's important to us is ‘he rau kotahi tangata' – embracing our multiple talents – by harnessing our diversity and being inclusive. We actively encourage applications from all backgrounds.  We recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
 

We invest in our people by supporting development within the organisation. To support the health and wellbeing of our employees we offer flu vaccinations, contributions towards eyewear and a flexible working environment by arrangement.

We offer 5 weeks of annual leave and can match your Kiwi Saver contribution up to 4

The Authority can assist with your relocation by covering actual and reasonable costs agreed between you and your manager.

Tono ināianei | Apply Now

Apply directly by completing the online application form and submit your CV and Cover Letter.  Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.   

For more information on the role please view the position description or contact the Recruitment team at recruitment@caa.govt.nz

 
Applications close Friday, 24th March 2023.