Enquiries Administrator & Call Centre Relief at Te Whatu Ora - Health New Zealand Nelson Marlborough, Nelson Hospital

Mō tēnei tūranga mahi | About this role

Casual position covering staff leave and illness working on an as required basis

Te Whatu Ora Health New Zealand (Nelson Marlborough) formerly NMDHB

• Do you have a passion for solving problems and helping people?
• Do you have excellent communication and customer service skills?
• Varied, challenging and interesting work 

Ngā mōhiohio e pā ana ki tēnei mahi (About this position)

We are looking for an experienced administrator with excellent customer service skills to help staff our busy Enquiries Desk and Call Centre at Nelson Hospital, on a casual basis.  

Our Enquiries Desk hours are 8.00AM to 4.30PM, Monday to Friday, and our Call Centre is staffed 24/7 and shifts range from: 0700 to 1530, 1500 to 23:00 and 23:00 to 0700. 

This diverse role would suit someone who enjoys helping people and the challenge of working under pressure while maintaining a calm and welcoming presence. 

Ko wai he kaitono tōtika? (Who is an appropriate applicant?)

You will be the type of person who is always willing to go the extra mile to deliver excellent customer service. You will a clear and confident communicator and will manage the demands of the role by being highly organised and efficient. 

You will be confident in the use of Microsoft applications and will ideally have PC based switchboard experience. However, if you - re a quick learner, and are up for the challenge, we are happy to provide call centre training. 

Other key qualities for success in this role include:

• A professional and positive can-do attitude
• Well-presented, reliable and resilient
• Attention to detail
• Flexibility to provide relief cover, sometimes at short notice. 

Te Whatu Ora staff must have completed their primary course of two NZ approved COVID-19 vaccinations as they have direct contact with patients and members of the public.

Ā mātou rōpū (About our team)

Te Whatu Ora (Nelson Marlborough) is the main health provider for the top of the south. Nearly 3,000 strong, we are Nelson and Marlborough - s largest employer, which means the opportunities here are endless. Our main locations are Nelson and Wairau Hospitals but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference. We value integrity, innovation, respect and teamwork. 

Ngā huanga o tēnei mahi (The benefits of this position) 

In this role you will be able to apply your administration and customer service skills to make a real difference on a daily basis. We do great work and we need a great team to help us deliver.

Ētahi atu mōhiohio (More Information)

https://www.youtube.com/channel/UC34XErxkHJ5YAn59o6SrhnA

Me pēhea ahau e tono ai? (How do I apply?)

Keen to apply now, it - s easy. Please fill in our online application form https://nmdhb.careercentre.net.nz/Job

For general enquiries please contact our recruitment team on vacancies@nmdhb.govt.nz or 03 546 1274.

For role specific information please contact Laureen McLean, Team Leader - Call Centre, Laureen.McLean@nmdhb.govt.nz

N23-148

Applications close: Friday 31st March (unless filled prior). Applications will be reviewed as received. We encourage you to apply early.

Te Whatu Ora strongly endorses Te Tiriti o Waitangi.

We believe that to achieve equity in health outcomes for Māori we need a workforce reflective of the population it serves. We strongly encourage applications from candidates who identify as Māori and we recruit for cultural competence.  

He waka eke noa. We are all in this together.