Adjudication Officer at NZ Police, Wellington

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Adjudication Officer, it starts with you!

• Based at Police National Head Quarters, Wellington
• Band E
• Multiple Positions
• Permanent/Full time and Fixed Term Positions
• Nationally Advertised Vacancy
• Police Employee
• JR 4491971

About the role

The Police Infringement Bureau contributes to the effort to reduce death and serious injury on our. It is part of the National Operations Group whose purpose is to deliver ‘Our Business’ through coordinated national services.

As an Adjudication Officer working within a high performing team you will read explanations relating to traffic infringement notices and assess appropriate outcomes.  Through the professional management of correspondence, you will maintain a high level of trust and confidence in Police through the delivery of service excellence.

Key Accountabilities:

• Respond to customer email and/ or telephone correspondence.
• Accurately interpret legislation.
• Apply the provisions of the Traffic Compliance Scheme.
• Deal with multiple internal and external stakeholders
• Staff mentorship.
• Provide advice to Police staff regarding legislation and process.

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

 The ideal candidate will demonstrate:

• Knowledge of road policing and legislation.
• Ability to apply sound judgement and decision-making skills when problem solving.
• Dealing with multiple stakeholders.
• A high standard of keyboard/ data entry skills and excellent written and verbal communication.
• A customer centric approach.
   

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/03-2023/adjudication_officer_-_police_infringement_bureau_2.pdf

About us

Our mission is to prevent crime and harm through exceptional policing.  Our vision is to be the safest country.  Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

How to apply 

Please note: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police Careers page: https://career10.successfactors.com/career?company=nzpolice to apply for this position.

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

Remuneration upon appointment to the role will be (starting) $67,873 - $78,713 (midpoint)

If you have any questions about this vacancy, please contact deepa.shankar@police.govt.nz

Please note: Applications close Monday 27th March 2023.