Network Operations Support Technician at Government Communications Security Bureau, Wellington

Mō tēnei tūranga mahi | About this role

We are seeking a talented Network Operations Support Technician to join our Information Network Operations Centre (INOC).  This is an entry level position with opportunities for progression as your experience, skill set and training increase.

The INOC manages the effective, efficient and secure operation of the GCSB formal communications system, and is responsible for the 24/7 monitoring of secure WAN and LANs and associated dataflow and processing systems. It provides first level diagnostic and IT support to designated communications equipment, associated data processing systems and customer support applications tools.

In the role you will be responsible for monitoring and troubleshooting a range of systems at the technical heart of the New Zealand Intelligence Community. You will work closely with partner organisations within New Zealand and overseas, operating unique technology to support important work.

To be successful in this role you will have:

• A strong customer service ethic, with excellent interpersonal skills and the ability to work in a sole-charge shift environment.
• An awareness of Service Management principles and processes.
• An understanding of Local Area and Wide Area network operation and maintenance.
• Technical aptitude with the motivation to learn new systems and applications.

Our Support Technicians work on a 24/7 shift basis, reflecting the need for our networks and systems to be continuously operational, and to mitigate the potential for significant events which may occur at any time of the day or night. Support Technicians also work during normal business hours when required to conduct training and administrative tasks.

We want our people to succeed, whatever success looks like for them. Join us and we'll give you significant professional development opportunities aimed at taking your career in the direction you want it to go. You won't stand still with us as we're committed to ongoing learning and continuous improvement.

We're also committed to your wellbeing. We want our people to be the best they can be, both at work and at home. We offer our people comprehensive benefits, access to staff networking groups, flexible working and great work-life balance.

If you want to love coming to work each day, let us help you become Beyond Ordinary.

For more information about the role and how to apply, please visit our website.