Assessor - Customer Information Requests at Oranga Tamariki—Ministry for Children, Canterbury

Mō tēnei tūranga mahi | About this role

Personal information is a taonga, are you keen to help us protect and provide it with pride? 

We currently have permanent opportunities in our Customer Information Requests Team for customer focused candidates to be based in our offices in central Palmerston North, Wellington or Christchurch. This role is a Monday - Friday, business hours position.

About us | Mō mātou

 Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

About the role | Mō te tūnga

As an assessor you will be relied upon to read and assess our customer's personal files and trusted to release information that they are entitled to receive under the Privacy and Official Information Acts.

This is a demanding role and you need to be able to communicate with customers to understand what matters to them and read and interpret large amounts of information that includes both electronic and paper files. The material you will be reading will be sensitive and you may find the content challenging.

Your role will be to make informed decisions about what information they can receive making sure that they get the information they need.

In this role you will have the opportunity to apply your skills and experience towards the wellbeing of Tamariki.

Annual remuneration for this position starts at $58,525 with further increases through time spent in role. We offer a vibrant and supportive team and a genuine commitment to wellbeing.  We welcome diversity and are committed to working in an inclusive and respectful way. 

About you | Mōu

 We are looking for candidates who can demonstrate:

• A strong customer focus
• The ability to read, interpret and concentrate on important information for long periods of time
• A willingness to learn and take on feedback
• A commitment to developing your knowledge and skills
• Strong written and oral communication skills
• Demonstrated resilience
• A working knowledge and understanding of the Privacy Act 2020 and the Official Information Act of 1982 .

How to Apply | Me pēhea te tuku tono

 Please apply online with your CV and cover letter. If you are an Oranga Tamariki employee already, please use your OT email address when applying.

For reporting and transparency, it is important that all applications are submitted through our careers site, please do not email through applications and/or CVs. 

If you have any questions about the role, please contact info_recruit@ot.govt.nz

Applications close 27^th March 2023