ICT District Services Manager Upper Nth at NZ Police, Auckland - Auckland;Auckland - Auckland and Hamilton;Auckland - Auckland Central;Auckland - Helensville;Auckland - Manukau;Auckland - Manurewa;Auckland - Otara;Auckland - Papakura;Auckland - Pukekohe;Auckland

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

District Services Manager (Upper North Island), it starts with you!

• Based at Mount Roskill Police Station, Auckland
• Remuneration upon appointment to the role will be in the range of $140,729 - $156,366
• Police Employee
• Permanent, full time
• Nationally Advertised Vacancy
• JR 4496426

About the role

The New Zealand Police Information and Communications Technology Service Centre ICTSC) are seeking to appoint a District Services Manager, based in Auckland.  As the District Services Manager for the Upper North Island, you’ll be responsible for managing the New Zealand Police’s ICT infrastructure and delivering ICT services.  But this significant role is much more than infrastructure – it’s about leading the District Services support staff to provide capability to the Emergency Services, maintaining the availability of critical networks, and having the ability to rapidly react to a changing environment, always with a view to ensuring that our Policemen and Women have the tools in which to enhance the safety of our community.

This position will attract an experienced and innovative IT Leader who has an extensive knowledge of ICT capabilities ranging from Telephony, Radio, Infrastructure and people/relationship management, and has the ability to successfully deploy them to ensure that Police ICT services remain highly available.

As a leader you will be working across Police and with our partners in the public/private sector. The engagement with our Police colleagues and service providers will be a feature of this role and therefore strong leadership, forward thinking and ability to grow partnerships is vital. We are seeking someone who is highly motivated and engaged to lead, with the ability to develop and grow Our People. 

Key Accountabilities:

• Provide leadership and management within the ICT service operating model framework to a geographically dispersed, highly skilled, mobile team deployed and intrinsically linked with the Police Service Hub to ensure that Police staff and partner agencies receive an exceptional service experience.

• Analyse the service levels that are required in the Districts and ensure that the District Services teams have the development plans and training that leads to the required capability to deliver the services.
• Mitigate risks to service delivery by ensuring that ICT standards of service within the region are consistent with National standards and meet the requirements of our Police and partner agencies irrespective of who delivers the actual service, Police ICT, Partners, or contractors.
• Build relationships within the Districts and provide ICT service representation that ensures district service relationships are robust, healthy and that issues important to our Police colleagues and partner agencies are addressed.

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

The successful applicant will be able to demonstrate the following:

• Leadership of the strategy as captured in Our Business and enablement of our people to deliver it.
• Extensive experience in leading and managing complex ICT operations at a regional level and leading innovative ways of thinking and proven leadership skills in bringing teams together and developing leadership capabilities across the group.
• Skilled communication and collaboration with a wide variety of internal and external partners as well as a passion for building an inclusive culture that recognises our people’s potential.
• Critical decision making and the ability to recognise and manage risk while working in a dynamic environment.
• A strong sense of ownership and responsibility for better outcomes for our country and a strong sense of self awareness and alignment with Our Values.
• A background in the telecommunications or IT industry and able to offer guidance to a technical workforce.
• The ability to provide leadership and planning ability in emergency management situations.
• Sound financial and budget management skills.
• Ability to write and present documentation clearly and precisely, with a particular emphasis on being able to articulate complex technical information into a narrative that can be consumed by non-ICT staff and the Executive.
• Experience in Project management.
• Provide expert advice to senior management for the strategic direction of the Teleco and IT environment.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address.

This role is set at Leader/Manager level, this means your key purpose is “to lead tactics for Our Business and enable people to deliver them”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/03-2023/ict_district_services_manager.pdf

About us

Our mission is to prevent crime and harm through exceptional policing.  Our vision is to be the safest country.  Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

How to apply 

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you have any questions about this vacancy, please contact john.downs-carroll@police.govt.nz

Applications close 5pm Friday, 31st March 2023