Customer Services Representative at New Zealand Transport Agency, Manawatu - Wanganui

Mō tēnei tūranga mahi | About this role

• Permanent full time & part time, options to work from home 2 days per week
• 5 weeks annual leave + great benefits
• Excellent training, development, and career opportunities
• Palmerston North based role

Te Whiwhinga mahi | The opportunity

Come and be part of a special organisation that is connecting Aotearoa in more ways than one!

As a Customer Service Representative, you'll play an important role in delivering excellent front line support to our customers. You'll strive for first contact resolution, providing education and advice to customers supporting them to comply with regulations and legislation. At Waka Kotahi, we believe in Te Ao Māori values - Whakapono (Integrity), Manaakitanga (Caring for people), Whanaungatanga (Relationships) and Kotahitanga (Unity).

These roles are phone and email based giving you variety in your day to day work.

• We have a range of hours available including full time Monday to Friday roles, part-time roles (minimum 20 hours per week, school hours included) and other flexible shift options.
• We operate a roster that covers Monday to Friday 7.55am - 6pm and weekend days 8:30am - 5pm.
• You'll need to be available for 3 weeks full time training starting from Monday 17 July between the hours of 8am - 4:30pm.

Ko koe tēnei | About you

We would love to see a diverse range of background and experience, but a few things stand out to us that make a great Customer Service Representative.

• A passion for delivering outstanding customer service
• Great communication skills
• An ability to flex and adapt
• An energetic attitude
• An innovative approach to problem solving and working smarter

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.


Ko wai mātou | About us

Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.

Customer Services play an integral role as the primary interface between the public of Aotearoa and Waka Kotahi, resolving issues with manaakitanga and supporting customers with a broad range of enquiries to uphold their compliance within the land transport system.

View the position description here.

Rā Katinga | Applications close: 6 June 2023

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Don't see the Refer button? This role is only able to be applied for by internal candidates so you are unable to refer external candidates for this role.