Kaihautū Tira Tiaki Kounga & Wheako Kaiwhakamahi | Improvement Lead – Insights at Statistics NZ, Auckland

Mō tēnei tūranga mahi | About this role

We are looking for an exceptional Improvement Lead - Insights to create excellent survey collection experiences for our respondents - Businesses, Households, and our internal teams. In addition,

• Bring your people leadership and strong internal stakeholder relationship skills, to support the national data collection operations with an understanding of user needs
• Drive excellence in execution, efficient ways of feedback loops, strong channels of communication supported by reporting at a high standard

Mōu | For you

Tatauranga Aotearoa Stats NZ are dedicated to diversity, equity, inclusion, health, and wellbeing. We welcome every gender, ethnicity, ability, religion, age, and background and encourage people to be their authentic selves.

Salary: $ 86,827 - $ 116,061 + superannuation

• Fun team, working on critical activity for New Zealand
• Flexible by default, balance life and work commitments and regular WFH options
• Committed to your ongoing professional and cultural development
• 3 additional annual leave days (taken during Christmas office closure), see our careers site for other benefits, allowances, and networks

Te tūnga | The role

In this permanent role, working across cross functional teams and reporting to the Manager of Insights, you will work closely with the Design, Planning & Insights and wider Collections unit to lead a small team who deliver well thought out experiences that add value to those who interact with Stats NZ. Your role will largely focus on collecting insights, reviewing feedback, and finding pain points that can be solved with a more considerate user experience. You will be comfortable operating autonomously, introducing new methods and approaches that help Stats NZ deliver a great experience, while enabling the wider Collections teams to deliver better user experience.

Stats NZ's mission is heavily reliant on a team of exceptional humans that understand customers' needs and can turn these into quality user experience.

You will also:

• provide strong leadership for exceptional User experience and process improvement with strong influencing capabilities
• Bring collaborative approach, strong stakeholder engagement skills with the ability to quickly build credibility and trust across diverse groups
• Provide guidance for cross-functional data gathering processes to get the best outcome
• Lead day to day operations and capability building within the team
• create effective communication channels with all internal & external key stakeholders
• Take responsibility for the health, safety, and wellbeing management of your team 

Nōu te rourou | What you bring

We encourage and consider transferable skills and experience gained from outside of work e.g., cultural, community work, sports, volunteering, or a comparable role in a different sector or industry.

We want to see information in your cover letter and CV relating to:

• Why Tatauranga Aotearoa - Stats NZ is the place for you, and why Government if this is new to you?
• A relevant tertiary qualification and/ or equivalent relevant experience for this role
• A minimum of 2 years of proven people leadership experience leading an effective customer centric operational team
• Demonstrated vast experience in user experience improvement to achieve organisation's goals
• Driven recommendations and feedback channels with high quality analysis and well written reports
• Strong relationship management skillset, self-motivated and keen to develop new skills
• Highly collaborative, celebrates diversity and inclusion, keeps the team engaged
• Knowledge and experience, or desire to learn and build knowledge and experience of Te Tiriti, Tikanga, Te Reo and Te Ao Māori, and engagement with Māori.

Ko mātou | About Us

Tatauranga Aotearoa - Stats NZ is a Central Government employer of around 1400 people across Aotearoa. We provide data and statistical outputs to support the decisions that the Government, Māori and Iwi organisations, businesses, NGOs and New Zealanders make every day. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.

This role is based in Auckland within our Collection Operations Team, which is a nationally based team of around 400 staff who collect the data New Zealand needs.   

Me pēhea te tuku tono | How to apply

We encourage you to be you in your application! We are truly committed to diversity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in these areas, but you do need to be on board with learning. 

Please reach out to us with any questions at rata@stats.govt.nz.   

Note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers this date may change). You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process.

We encourage you to go to our careers site to learn more about working at Tatauranga Aotearoa Stats NZ.

You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.

Note to Recruitment Agencies: unsolicited CVs will not be accepted, do not contact the Hiring Manager directly, instead reach out to jobs@stats.govt.nz