Student Advisor x2 at The Open Polytechnic of New Zealand, Wellington

Mō tēnei tūranga mahi | About this role

Tēnā koe. Nau mai ki te Kuratini Tuwhera.

Mō te tūnga | About the role

We are looking for someone to come add value to the Student Advisor team. Our Student Advisors play an important role in our learner experience, ensuring our prospective and current learners get the right advice, at the right time, to enrol and progress on the right study pathway.

Working closely with other Open Polytechnic | Te Pūkenga directorates, Student Advisors also guide our learners through their study journey, advise on credit transfer, and ensure learner facing information relating to our qualifications is informative and up to date.

Previous experience working in a customer/learner support role, or in providing in-depth advice to customers/learners is preferred.

This role can be based from our Lower Hutt campus or remotely.

The ideal candidate will have

• Excellent written and oral communication skills
• Fantastic networking skills, and able to utilise internal networks to assist learner decision making
• Effective listening skills and the ability to build a rapport with learners
• A high level of computer literacy

Ngā pūkenga mo te tūnga | What you will bring to the role

You will have a passion for impacting the lives of everyday people and seeing them achieve their educational goals and dreams. You will also constantly be striving to be the best you can be, just as our learners do and you pride yourself on the quality of your work.

You will have

• The ability to prioritise workload so that enrolments are approved in a timely way
• The ability to define and articulate information effectively and appropriately for the situation and audience
• Excellent planning skills to manage multiple tasks in a busy work environment, while at the same time provide collegial support to other Student Advisors.

Mō mātou | About us

Open Polytechnic is Aotearoa New Zealand's leading distance and online learning provider. We are also a business division of Te Pūkenga - New Zealand Institute of Skills and Technology, together with all other Institutes of Technology and Polytechnics in Aotearoa New Zealand. Set up as part of the Government's Reform of Vocational Education, Te Pūkenga is creating a national network of online, on-campus and on-job learning.

We specialise in taking the learning to our students, focusing on enabling the success of approximately 30,000 learners each year. We're a place where you can make a difference.

We offer a wide range of learning disciplines from Real Estate to Social Work, Construction and Education. From our Academic Staff Members to our Student Journey Centre, we ensure our learners are at the heart of everything we do, every step of the way.

Ngā hua o tō tomo mai ki a mātou | Why you should join our team

We offer our people free education (50% off for whanau), free car parking on campus, flexible working options (including some working from home), a modernised working environment, subsidised school holiday programmes for your children, free fitness classes, and an on-site café.

We are proud of our kaimahi and value every contribution from all of our people.

Tono mai | Apply now

If this role sounds like you, we would love to hear from you. Applications must be submitted online via our career's website. Contact Buweni Senanayake in People, Culture & Wellbeing with any questions about the role, Buweni.Senanayake@openpolytechnic.ac.nz. Applications close 11pm Wednesday 7 June 2023.

Noho ora mai. Tēnā koe.