Quality & Patient Safety Lead, Specialist Mental Health and Addiction Services at Health New Zealand - Te Whatu Ora Waitematā, Auckland

Mō tēnei tūranga mahi | About this role

Quality and Patient Safety Lead - specialist Mental Health and Addiction Services

• Permanent, Full time position
• Based at North Shore Hospital
• Opportunity to make a difference

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Health New Zealand| Te Whatu Ora Waitematā is the largest District in New Zealand providing services to a population of more than 650,000 and employing more than 8,000 people. Our organisation values and promise statement Best Care for Everyone - serve to inspire us to continuously improve to provide the best care possible to each and every person and their family.

Are you passionate about quality and patient safety? Do you have experience working within a quality assurance or patient safety role in Healthcare or are you interested in gaining experience in this field?

 About the Role

The Specialist Mental Health and Addiction Services  is seeking a full time Quality and Patient Safety Lead to join the Team. You will assist in supporting a culture in which reporting and investigation of incidents, and proactive risk management is routine practice and is recognised by staff as a means of improving the quality of clinical care, reducing risks to patients and improving patient experience.

You will work collaboratively with colleagues across a specific division to provide expert advice and support on all aspects of patient safety, with particular reference to adverse event and complaint investigation, risk management, report writing and facilitating lessons learned. The pace is busy and the work can often be complex so you must be proactive and flexible, able to prioritise your workload and deliver within the timeframes set.

To view the position description, please  click here

About you

The successful candidate will have proven experience in influencing and communicating with a wide range of clinical and non-clinical teams at all levels and have proven change management and analytical skills. Key to your success will be your ability to build and maintain strong relationships, manage multiple tasks and apply critical thinking.

You will have experience in a healthcare environment in:

• Quality assurance activities (adverse events, complaints and corrective actions)
• Risk Management
• Quality measurement and using quality dashboards
• Health and Disability Sector Service Standards processes
• Report writing
• Working with a multi-disciplinary team

A clinical background is preferred; however, Quality and Patient Safety Leads can have either a clinical or non-clinical background.

How to Apply

To apply please click apply now. If you need assistance with your online application, contact Abigail Sana Matic, Recruitment Consultant via email

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Job number: WDHB16781

Closing date: 19 January 2026