Telephone Operator - Call Centre (Nights) Nelson at Te Whatu Ora - Health New Zealand Nelson Marlborough, Nelson Hospital

Mō tēnei tūranga mahi | About this role

• Bring your multi-tasking and customer focused skills to Nelson Hospital
• Challenging role for an efficient telephonist
• Permanent part-time position working 24 hrs/week (0.6FTE)

Ngā mōhiohio e pā ana ki tēnei mahi (About this position)

We are looking for a night shift telephone operator for our busy call centre at Nelson Hospital.

This is a diverse role with plenty of variety and would appeal to someone who enjoys a challenge and job satisfaction. Key duties include answering the phone, after-hours reception duties, interacting with the public and dealing with emergency situations. 

Shift:

• 11.00PM to 7.00AM Sunday, Monday & Tuesday
  

Ideally you will have the flexibility to work additional shifts, from time-to-time, covering staff leave and illness.

Ko wai he kaitono tōtika? (Who is an appropriate applicant?)

To succeed in this role you will have a bright, friendly and outgoing personality with great interpersonal skills and a strong customer service focus. You will be highly organised and efficient with the ability to multitask and remain clam under pressure. 

We expect intermediate computer skills, ideally with PC based switchboard experience. However, we will consider applications from those without switchboard experience, where an aptitude for this type of work can be demonstrated, as full training will be given.

Ā mātou rōpū (About our team)

Te Whatu Ora (Nelson Marlborough) is the main health provider for the top of the south. Nearly 3,000 strong, we are Nelson and Marlborough - s largest employer, which means the opportunities here are endless. Our main locations are Nelson and Wairau Hospitals, and the Richmond and Marlborough Health Hubs but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference. We value integrity, innovation, respect and teamwork.

Ētahi atu mōhiohio (More Information)

https://www.youtube.com/channel/UC34XErxkHJ5YAn59o6SrhnA

Ngā huanga o tēnei mahi (The benefits of this position)

We do great work and we need a talented and diverse team to help us deliver. We provide professional development opportunities, job security, and workplace wellness programmes. 

Me pēhea ahau e tono ai? (How do I apply?)

If this sounds like you then we want to hear from you! Simply click on the Apply now button and follow the prompts.  

Please include a covering letter outlining your interest in this position.

If you would like to learn more, please reach out to Bipul Poudyal - 2IC Call Centre on 03 546 1800 ext. 8902 for a confidential chat.

For general enquiries please contact our recruitment team on vacancies@nmdhb.govt.nz or 03 539 5746.

https://nmdhb.careercentre.net.nz

N22-562

Applications close: 30th September (unless filled prior). 

Te  Whatu Ora strongly endorses Te Tiriti o Waitangi.

We believe that to achieve equity in health outcomes for Māori we need a workforce reflective of the population it serves.

We strongly encourage applications from candidates who identify as Māori and we recruit for cultural competence.  

He waka eke noa. We are all in this together.