Manager Allocation and Triage at Ministry of Business, Innovation and Employment, Wellington

• Be part of a senior leadership team reporting to the General Manager Immigration Compliance and Investigations 
• Drive results in an environment of differing priorities and contribute to the overall branch strategy. 
• Competitive salary range of $112,856 - $138,028 | Auckland, Wellington or Christchurch 
• 12-month fixed term – parental leave cover 

Ministry of Business, Innovation and Employment (MBIE) plays a central role in shaping and delivering a strong New Zealand. This is a great opportunity where you can play a dynamic role in contributing to the safety and wellbeing of New Zealanders.

We are currently seeking Maternity leave cover for Manager, Triage & Allocation to join our Immigration Investigations and Compliance branch. Reporting to the General Manager, you will have the opportunity to influence the strategic direction of the team and in a newly created branch. You will also influence and advocate for the national triage, prioritisation, allocation, and support functions for INZ compliance and investigations services. 

In this role, you will need to establish a positive and a consultative working relationship with key stakeholders based across the motu to embed and maintain a centralised, tasking and analysis processes to deliver both strategic objectives and robust operational activity. 

As a Manager, Triage & Allocation, you will need to be comfortable working with ambiguity and be able to develop a team culture of continuous improvement and the simplification of work processes in a complex environment. Specifically, the functions of this position are to exercise a strong operational focus with a range of leadership and management responsibilities.

This is an exciting opportunity to advance your management career and take on new challenges.
 

Skills and Experience Required
 

• Proven operational management experience within a customer focused environment
• Proven ability to manage, lead and mentor others to achieve results and professional growth
• Excellent relationship management skills
• Strong action orientations and proven ability to drive results in an environment with multiple priorities 
• Proven experience in managing operational issues and the ability to mitigate negotiate shared resource outcome effectively 
• Demonstrated ability to develop project plans and identify resource requirements
• Experience working with data and data management systems, to ensure robust data collection guidelines, data integrity and operational reporting.
• Experience working with triaging and prioritisation of operational work activity and evidence-based triage and allocation decisions
• An understanding of system risk management and strategic purpose

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role. 

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/13448 if you have any further questions.

Applications close on Monday 2 October 2023