Advisor Wellbeing Support - Auckland North & West at Kāinga Ora – Homes and Communities , Auckland

Mō tēnei tūranga mahi | About this role

• An Advisor Wellbeing Support role, like no other, at Kāinga Ora
• Part of the role could see you working alongside external agencies to look into family harm and the latest ram-raiding epidemic hitting Aotearoa?
• Full-time, Permanent role at $108,859 salary (pro-rata) + 5 weeks' annual leave + free insurances

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi - Our Role

You'll have an in-depth understanding and solid relationships with key internal and external stakeholders, including local agencies, support service providers, hapū, iwi, community representatives and the broader community, and you'll leverage these networks in order to navigate our customer-facing teams to the support providers and agencies that our customers need.

As well as your typical Advisor Wellbeing Support work you will have the opportunity to be a part of a multi-disciplinary collective agency team - MDCAT. You will work with this team which will be based at the Henderson Police Station. Duties will involve data checking, information sharing with other agencies and connection of service from MDCAT to Kāinga Ora involving family harm and ram-raiding incidents (involving youths 10 - 17 years) occurring in and around West Auckland. You will be expected to attend the SAM (Safety Assessment Meeting) Tables on the North Shore/Henderson as part of your role.

Ngā pūmanawatanga ōu - What you will bring:

• You'll have specialist knowledge, skill and behaviour working with customers who may have complex wellbeing needs, coupled with a sound understanding of the social services environment and the complexity of pressures that can impact on our people
• Your networking skills will be your strength, as you develop and maintain collaborative relationships with external agencies, support service providers and the broader community
• Your cultural awareness and competency will ensure you interact with customers in an inclusive and respectful way that is aligned to their aspirations and preferences
• You will also be adept at coaching colleagues to build their understanding and skills to support customer wellbeing, including mentoring them to connect with the appropriate support services for emerging complex wellbeing needs
• You'll be a natural relationship-builder, with strong empathetic skills to connect and relate to customers from all backgrounds and walks of life.

As this role may require some travel across the North and West Auckland region, you will have a current NZ driver's license (pool car available). 

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.

If you have any questions, please contact Lynda Francis, lynda.francis@kaingaora.govt.nz

Applications close at 11.59pm on Wednesday 4 October 2023

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.