Authority Officer | Auckland at Ministry of Business, Innovation and Employment, Auckland

Permanent Role
Auckland Central
 

• Do you have case management and administration experience, or transferrable skills?
• Do you enjoy working in a diverse and inclusive environment?

As an Authority Officer you will provide quality case management, administration, and operational support to the ERA members to assist them to carry out their functions efficiently and effectively.

While you will not be deciding applications, you will have a key role in ensuring that files are actively managed, that parties are dealt with respectfully and that members of the ERA are provided with the case management support that they need to progress matters to a determination.

The key tasks of the role:

• Providing administrative support to Authority Members including diary and case management.
• Able to liaise with various stakeholders.
• Building strong working relationships and effective communications with the Authority Members and team members.
• Can manage a large case or file load (upward of 100 files) both electronic and hardcopy, at various stages.
• Able to review, proofread, check simple calculations, names are correct, format, punctuate and check grammar of Member's determinations.
• Liaising with parties to arrange conference calls, meetings (both on site and remotely) and all relevant documentation.
• Able to make meeting venues bookings including arrange security, interpreters and special requests made by stakeholders.
• Provide details of ERA processes (Not providing legal advice) or provide recommendations to suitable agencies for assistance.
• File preparation both electronic (via database) and hardcopy file.
• Close both an electronic (via database) and hardcopy file.
• Answer general inquiries via email and phone - professionally and accurately.

Skills and Experience Required
 

Skills and Experience Required
 

• Strong administration skills with the ability to plan, prioritise and organise your work
• Ability to react and respond to changing priorities and deadlines
• Must have attention to detail and can follow instruction effectively
• Energy and a solution focused, positive and proactive attitude
• Have accurate data entry skills
• Ability to quickly establish and build strong working relationships
• Needs to be agile and flexible, adaptable to change and is cool under pressure
• Experience in dealing with upset and possibly difficult parties
• A high standard of written and oral communication skills
• Excellent customer service skills and service delivery mind-set
• Some legal knowledge or experience (able to interrupt legislation, understand legal talk, formal writing)
• Recognise that you are the point of contact for parties and the liaison between the parties and the Members
• Have strong IT skills in particular Microsoft products, working with databases, proficient calendar management

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role. 

Email jane.ransfield@mbie.govt.nz quoting ref MBIE/13406 if you have any further questions.

Applications close on 24 September 2023